ServiceNow Engineer (ITOM)

WE ARE

SoftServe is a global digital solutions company with headquarters in Austin, Texas, founded in 1993. Our associates work on 2,000+ projects with clients in the USA, Europe, APAC, and LatAm. We are about people who create bold things, make a difference, have fun, and love their work.

The Low Code Platforms practice works as a global organization within the SoftServe Digital Platforms Group. We address the rapidly growing demand for low-code platforms such as ServiceNow, Pegasystems, and Microsoft Power Platform.

Our team develops low-code applications and provides advisory and implementation services to our clients by following platform design best practices and a defined implementation methodology.

IF YOU ARE

• Experienced in the ServiceNow platform with over 3 years of expertise, specializing in IT Operations Management (ITOM) Discovery and configuration management database (CMDB) solutions
• Knowledgeable in ITIL processes and best practices related to ITOM and CMDB
• Skilled in SecOps Vulnerability Response
• Proficient in ServiceNow integrations using APIs and web services
• Familiar with IT operations and infrastructure management, covering network devices, servers, databases, and cloud environments
• Strong in problem-solving and troubleshooting technical issues independently
• Oriented toward SDLC principles for structured development and deployment
• Certified as a ServiceNow Certified Implementation Specialist (CIS) in Service Mapping and Security Operations – Vulnerability Response (would be a plus)
  
  
  

AND YOU WANT TO

• Configure and customize ServiceNow SecOps/ITOM modules, including Service Mapping, Event Management, and Vulnerability Response, to meet client-specific needs
• Serve as the subject-matter expert for ITOM processes and best practices, providing guidance and recommendations to clients and project teams
• Troubleshoot, test, and debug platform configuration issues, and collaborate with platform support teams to resolve issues or request software fixes
• Validate code for compliance with standards and best practices
• Execute customer demos and prepare pre-sales materials and presentations
  
  
  

TOGETHER WE WILL

• Work on design, delivery, and support of a variety of solutions that help our clients meet business objectives
• Get solutions ranging from large-scale custom-developed low-code applications to cloud-based development and integration services
• Cooperate with top experts in the company
• Take care of your individual career path for professional development and career growth
• Immerse in interesting consulting engagements where you can explore client businesses over the globe
  
  
  

SoftServe is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, age, sex, nationality, disability, sexual orientation, gender identity and expression, veteran status, and other protected characteristics under applicable law. Let’s put your talents and experience in motion with SoftServe