Call Center Specialist - Full Time, Remote (Little Rock, Arkansas)

Company:

IPG works in the contiguous 48 states, Hawaii, and Puerto Rico handling a variety of claims including, but not limited to auto physical damage, inland marine cargo, dealers' open lot, property damage (commercial and homeowners) and general liability.

Reporting to the Claims Supervisor of our Storsmart Team, the Call Center Specialist is the first point of contact regarding new and existing claims.

Job Responsibilities:

• Answer incoming calls for new claims
• Make outgoing calls for messages received regarding new claims
• Enter new claim information into the Storsmart website
• Messages examiner with information regarding existing claims
• Communicates with insureds and co-workers in a professional, positive and proactive manner.
• Work collaboratively across all internal departments.
• Adhere to all company and department personnel policies and procedures.
• Other related responsibilities and tasks as assigned by your immediate supervisor or other management as directed.
• Duties may be added, deleted or changed at any time at the discretion of management, formally or informally, either verbally or in writing.

Qualifications:

• High School Diploma required
• Bachelor Degree is preferred
• Proficient in Microsoft Office 
• Good Typing and spelling skills preferred

Competencies:

• Problem Solver
• Strong communicator (verbal and written)
• Ability to multi-task and handle high volume of concurrent tasks
• Work collaboratively with others inside and outside the company

Environment/Working Conditions:

• Only US residents will be considered
• Dynamic environment with tight deadlines, number and changing priorities
• All prospective employees must pass a background check
• Location: Remote working, but may be called into work in the office temporarily or permanently at any time

SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process.