Manager, Product Design

Job Title: Manager, Product Design

Location: Remote - US

THE OPPORTUNITY:

Although we’re proud of our history, we’re just as excited about the future.  We want to create a world-class culture and company that attracts, develops, engages and retains elite talent.

At Salesloft, our Product Design Managers are pivotal to our company’s success.  You will be a key member of our high-performing Product Experience team and you will build and lead a team of talented designers to craft our future best-in-class user experiences. You are a creative leader across all phases of the product design process from project definition, to leveraging user research, to informing strategy and identifying opportunities, to ideation, prototyping, testing, into final, high quality visual design, production, and delivery. The ideal candidate pushes boundaries, has an eye for detail, and partners with PM and Engineering to address the needs of our customers, users, and company strategy.

On a day-to-day basis, you will be responsible for leading and empowering a team of designers to create and deliver innovative end-to-end user experiences that meet the needs of our customer’s business goals, make our users work lives easier, and embodies Salesloft’s future vision.  Specifically, you will

• Foster a user-centered/design thinking team culture for framing and solving customer problems.
• Partner closely with leadership across product development and research to drive alignment on customer and business goals while identifying new opportunity areas and defining the vision of future experiences.
• Uphold and deliver high quality output by working with designers and product managers to review and critique the details of the design deliverables and user stories, posing questions and resolving ambiguities.
• Oversee and inspire the creation of design deliverables: flows, sketches, wireframes, customer journeys, concepts, and prototypes.
• Work with designers across scrum teams to prioritize and scope design work to ensure a balance between delivering design work on time while still pushing boundaries.
• Develop design talent and build a thriving culture where designers grow in their careers and feel a strong sense of inclusion and belonging.

In addition to working with amazing colleagues who exemplify our ‘team over self’ core value, you will have the opportunity to influence the next generation user experience of the impactful and revolutionary software that is changing the way sellers sell.  You will have an opportunity to make a difference.

WHAT WE’RE LOOKING FOR:

We are seeking a passionate leader who will drive a transformational and delightful consumer-grade user experience for our Salesloft customers and users. Specifically, you will play a pivotal role in creating a design center of excellence that will produce high quality products that meet our customers' business needs and provide our users with delightful experiences. You will partner closely with product, research, and engineering teams and management to deliver on that vision.

If you’re looking for an opportunity to learn more, do more, and become more, then becoming a Product Design Manager is the career path for you!

THE TEAM:

Salesloft’s product teams are comprised of seasoned and up-and-coming technologists who are all aligned on one vision and mission:

• Vision: Every seller is loved by the buyers they serve (#saleslove)
• Mission: Equip companies to maximize revenue by creating a fantastic buying experience

The Product Experience Design team consists of creative, results-oriented professionals with a strong problem-solving mentality and a desire to serve our customers.  Our passion is to create delightful, consumer-grade experiences for users while increasing their productivity and effectiveness in their work.

They are also the epitome of our core values:  Lead with humility and respect, Earn customer trust, Put team over self, Redefine what’s possible, Deliver big results

THE SKILL SET:

• Experience building creative centers of excellence founded in UCD and design thinking.
• Drive collaboration and your vision with cross-functional product development teams and stakeholders to build alignment on priorities leading to cutting-edge product design and execution.
• Develop and lead a design program that supports multiple teams through the full product development cycle (discovery, concepts, prototypes, user feedback, and specs).
• Ensure innovative, modern, and high quality design deliverables (e.g. Flows, Sketches, Mockups, and Prototypes) meet the needs of our customers, users, internal stakeholders, and company strategic directions.
• Ability to clearly articulate a strong design rationale. Use storytelling to compel stakeholders and connect design decisions to broader strategic and business decisions.
• Partner with product development leadership peers to identify the ‘big rocks’ to tackle and work with scrum teams to break these big rocks down into manageable work efforts.
• Build and manage a talented, diverse, inclusive team of product designers that consistently delivers on projects and is well-balanced across a range of design skill sets.
• Active involvement in recruiting your team and concerted effort in retaining top talent
• 8+ years of experience as a design professional.
• 2+ years of people leadership experience
• Bachelor’s Degree or Master’s Degree in UX/UI Design, Product Design, Human Computer Interaction, or equivalent professional experience within the design field.
• Demonstrate mastery and/or expertise in 2 or more of the following areas: Information Architecture, Interaction Design, Design System, Visual Design, Animation, Content Strategy, and User Research.
• Professional portfolio to present and communicate your work, approach, and accomplishments
• Ability to manage multiple projects from beginning to end that vary in scope and complexity and scale design resources accordingly, ensuring deadlines are met, your team is effective, and team members are set up for success by setting clear and measurable goals.
• Excellent verbal, written, and interpersonal communication skills
• Outstanding problem solving and decision making skills
• Strong presentation skills
  
  

WITHIN ONE MONTH, YOU’LL:

• Attend Salesloft’s New Hire Orientation, where you will learn our Salesloft story and understand what makes our “Lofters” unique
• Attend an Product Department orientation
• Begin 1:1's with your manager, understand your 30-60-90 plan
• Begin 1:1's with your team members and understand their career goals
• Meet key players in departments that work directly with the design team
• Have an introduction to Salesloft’s hiring strategy and pair with your manager through the hiring process of designers
• Start attending Design team, PX org, and leadership meetings

WITHIN THREE MONTHS, YOU’LL:

• Set your OKRs (Objectives and Key Results) with your manager and develop an action plan to achieve them
• Work with Product and UX Leadership to Identify metrics to measure the design team against and report on them weekly
• Be able to help your direct reports start to achieve their career plans, providing input and guidance
• Operate independently on hiring design employees and facilitate fair and equitable candidate reviews - including offline exercises and interview questions
• Represent the design team and find your voice among the greater Product and Engineering team
• Feel comfortable with Salesloft’s product and the strategic direction we are heading.
• Consistently achieve your activity goals

WITHIN SIX MONTHS, YOU’LL:

• Be contributing at 100%, acting as a voice for Design and User Experience to the company - monitoring questions and discussions in slack channels, contributing to the conversation
• Have developed relationships with the Product Management and Development teams to help them achieve their goals.
• Provide suggestions for UCD and Design Thinking process improvements
• Work closely with designers to ensure top quality designs and deliverables are being delivered in a timely manner
• Provide and monitor backlog of product and design projects and work
• Introduce community outreach or other recruiting ideas to get us the best candidates for the design roles
• Continue to focus on your OKRs

IS THIS ROLE NOT AN EXACT FIT? Keep an eye on our Careers Page for other positions!

WHY YOU’LL LOVE Salesloft:

At Salesloft, we're not just a company, we're a community built on shared values.

Salesloft helps sales teams drive more revenue with the only complete Sales Engagement platform available in the market. Salesloft is the one place for sellers and managers to go to execute all their digital selling tasks, communicate with buyers, understand what to do next, forecast with accuracy, and get the coaching and insights they need to win more deals. Thousands of the world’s most successful sales teams, like those at Google, 3M, IBM, Shopify, Square, and Cisco, drive more revenue with Salesloft.

Since our founding in 2011, we have grown into a global, award-winning organization with Lofters based all over the world. As a testament to our organizational health, we have been named by Forbes as one of America’s Best Startup Employers in 2021, Atlanta Business Chronicle’s 2022 Healthiest Employers, three times by Deloitte as a ‘Fastest-Growing Technology Company in North America,’ and have been recognized as a top workplace by Fortune, Glassdoor, Atlanta Journal-Constitution, and Inc Magazine.

In addition to our stand-out organizational health, G2 recently ranked us #1 in Enterprise Sales Engagement and we were named a leader in the 2022 Forrester Wave for Sales Engagement. We received the highest possible score in 26 out of 30 criteria, more than any other vendor evaluated in our category.

We’re redefining an age-old industry. This is challenging work – but our team of driven innovators makes the journey thrilling. We’re fast-paced, cutting-edge, and collaborative. We pursue excellence in everything we do and have a lot of fun along the way. Come join us!

Check us out on Glassdoor and see what people LOVE about working for Salesloft!

IS THIS ROLE NOT AN EXACT FIT? Keep an eye on our Careers Page for other positions!

WHY SHOULD YOU WORK AT Salesloft:

• You will become part of an amazing culture with a supportive CEO and smart teammates who actually care
• You will work with an amazing team you can learn from and teach
• You will experience joining a high-growth/high-trajectory organization
• You will hear “Yes, let’s do that!” and then have the opportunity to successfully execute on your ideas
• You will build community with Lofters of many cultures and backgrounds through ERGs and DEI initiatives
• We have a vibrant, open office that utilizes modern technology
• You will grow more here than you would anywhere else, that is a promise