Overview
Are you looking to start a career in a business which will provide you with real insight into the world of transformational change, and a potential pathway to other specialisms linked to organisational change? Would you find it stimulating to support our experienced Instructors, and the learning of, hundreds of different people over the course of a year? At Prosci, a global leader in change management solutions, we are seeking intellectually curious individuals to join our team as Training Success Specialists. As part of the TSS function at Prosci Europe, you will join a multicultural, enthusiastic and change oriented team that continuously strives to deliver upon Prosci’s values.
You will work with, and offer practical advice on, the suite of Prosci digital tools. This is an opportunity to become a deep subject matter expert on the tools in the Prosci Portal, and to demonstrate that expertise. In addition, working closely with the classroom Instructor, you focus on ensuring the training programme runs smoothly, troubleshooting technical issues and creating a seamless experience for participants before, during and after training.
At Prosci Europe, we firmly believe that our people are the key to achieving our business goals. The Training Success Specialist role is an excellent entry point for individuals embarking on, or in the early stages of their professional journey. It provides a unique and fulfilling opportunity for growth and development within our organisation.
Key Responsibilities
- Partner with the Instructor to create an unforgettable classroom experience for course participants on both virtual and in-person courses.
- Preparing training venues and liaising with catering staff as host for in-person training.
- Build rapport with course attendees and foster productive relationships, for example, by addressing any questions or needs as they arise during or after training.
- Take pride in becoming expert on the Prosci digital tools.
- Remain up-to-date on latest Prosci solutions, training offerings and thought-leadership to enable you confidently and competently to begin business development conversations in the classroom and accurately hand details to our growth team
- Be thorough: proactively work with colleagues in our operations team to ensure all pre, in-course, and post course activities are completed efficiently
- Analyse participant feedback and performance metrics to drive continuous improvement in our training programmes.
- Collaborating with participants from global organisations to facilitate the creation of change strategies and implementation plans.
- When not actively supporting training courses, you will have the opportunity to engage in cross-functional collaboration on internal projects. For example, supporting our marketing team with webinars, blog posts and research projects.
Requirements
Candidate Profile
Based on this role’s scope and responsibilities, we are seeking candidates with the following qualifications, skills, attributes, and competencies:
Minimum:
- Comfortable speaking and presenting to groups of people and facilitating group activities.
- Intellectually curious and self-starting; this is not a role for those waiting to be tasked before acting.
- Excellent time management and organisational skills.
- Demonstrate adaptability, flexibility, and the ability to problem-solve.
- Professional proficiency in spoken and written French and English.
- Have a keen eye for detail while maintaining a focus on the bigger picture.
- A warm, responsive and friendly communication style and a genuine interest in people.
- Good working knowledge of MS 365, online meeting platforms, and CRM systems.
- Team player, able to work collaboratively with others.
Preferred:
- Professional competency in other European languages, e.g Dutch, or German.
- Previous experience of managing or hosting small scale events
- Educated to degree level, or possessing an equivalent level of experience in Customer Service.
- Experience of project, learning & development or adult learning related work would be useful.
- An understanding of EU & UK data protection regulations in relation to managing and storing personal and professional data.
Additional Information
Travel Requirements: Regular travel (up to 70%) within Europe is required for this role, including nights away from home.
Work Location: mix of client sites, training venues and remote home working. A quiet space and good quality bandwidth is required to deliver virtual courses when remote working.
By applying for this role you are consenting to your personal data being shared with Prosci Inc (US-based), or Nexum Group SRL AND/OR any of its group entities trading as Prosci Morocco SARL, Prosci Italy SRL, Prosci Singapore (pte) Ltd, Prosci UK Ltd, Prosci South Africa (pty) Ltd, CMC Partnership (Schweiz) GmbH , Prosci Belgium SPRL, Prosci France SARL, Prosci Luxembourg SA, Prosci Nordics ApS, Prosci Switzerland SA. This means that your data may be shared and/or stored outside of the country of application for up to 5 years, in the locations of any of the aforementioned affiliates or with Prosci Inc in the United States, for the purposes of reviewing your application and presenting you with any suitable future employment opportunities.
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