Hard Services Manager

Overview:

Some see a contract. We see an adventure. 

Hard FM/Services Manager 

Location: Wakefield 

Contract: Full time, permanent

Hours: 38.75, Monday to Friday

Benefits: Competitive annual salary, private medical cover, Company car or car allowance, 33 days annual leave, and more

Job title: Please note, this roel is known internally as Hard Services Manager

Relationships. Results. Success. At Robertson Facilities Management, we see them our way. We’re professional enough to make every collaboration count. Driven enough to deliver the very best service to everyone we work with. Friendly enough to make sure any environment we manage is as enjoyable as it is safe. Join us and you’ll join the UK’s largest family-owned construction, infrastructure and support services businesses. And as Hard Services Manager, you’ll be part of a team that’s doing incredible things – for ourselves, for the partners we work with, and for a truly sustainable future.

What you’ll do: 

As Hard Services Manager, you will support the Contract Service Delivery Manager in the ongoing service delivery of FM services to our public sector client in Wakefield.  The post holder will manage a multi discipline maintenance team and specialist supply chain to ensure all aspects of work are delivered within the service levels expected from the client. 

In delivering your role, your key responsibilities will include: 

• To ensure that the Facilities are maintained to the levels specified in the Performance Standards of the Project Agreement and that all Buildings & Asset Maintenance KPIs have been achieved.
• To carry out asset verification across the estate, to ensure all major items of plant are recorded on the CAFM system, and when required add/delete assets following lifecycle and project works.
• To effectively plan PPM work for the maintenance team and sub-contractors using the FM CAFM system, and update the system diary to reflect any changes in PPM dates.
• To closely liaise with the client to ensure that all works delivered are to the required standard, that there are no disruptions to the school day and where appropriate agree remedial works.
• To ensure optimum delivery of responsive and cyclical maintenance work is carried out on time and efficiently to meet defined performance expectations.
• Liaise with suppliers to ensure that RFM obtain the best prices for materials and parts, and to market test suppliers on a regular basis to ensure best value.
• Where required work on a hands-on basis with the maintenance team to review plant faults, identify and implement an appropriate resolution.
• Act in the role of Authorised Person Low Voltage for the contract, ensuring permits are issued in relation to complex systems.
• Act as the engineering lead on the contract, ensuring that Gas Safe, Biomass etc are all maintained, and paperwork is compliant.
• Liaise with specialist sub-contractors to ensure their service is delivered on time, to the required quality and to the appropriate cost. Ensuring a quality service is received and any defects are rectified satisfactorily.

About you

You’ll have extensive experience of leading a multi-disciplined maintenance team in the provision of Facilities Management services and customer liaison. You'll be able to demonstrate your awareness of statutory requirements for compliance, and able to balance the needs of quality and profit on the contract. You will have previous experience using CAFM and BMS systems. 

The successful candidate will require a an Enhanced DBS prior to starting in the role. 

Who we’re looking for:

People are at the heart of everything we do and achieve at Robertson. To fit right into the team you’ll be friendly, professional and care about the job you do; listen to customers and work with your colleagues to support them as a team; follow procedures that keep you and our customers safe and help us maintain high standards; share our pride in making a real difference.

Working the Robertson Way 

Joining us isn’t just about seeing things our way. It’s also about working the Robertson Way too, by bringing our 5 guiding principles to life. Here’s what that means… 

We listen  

Listening enables us to work positively and collaboratively, and gives customers, partners and colleagues the assurance that their voices are always heard.  

We are professional  

Our mix of prudence and diligence, care and attention to detail means that our customers have certainty and assurance in everything we do and trust us to deliver.  

We take responsibility  

Each of us is accountable for what we do. From the smallest detail to team safety and caring for our communities and the environment, we know that everything matters.  

We are determined to succeed  

Every challenge is an opportunity. We work collaboratively and focus on safety, productivity and quality to find solutions we can be proud of and that provide a positive, lasting benefit.  

We are one team  

We work as one - in our teams and partnerships, and with our customers. We respect each contribution, and everyone stands up to be counted. We are Team Robertson. 

What’s in it for you? 

In addition to the competitive salary, we offer a wide range of rewards and benefits, including 33 days annual leave, company car or car allowance, private healthcare, a great pension and valuable life assurance. What’s more, you’ll also be able to make the most of a range of brilliant extras. These include our Cycle to Work Scheme, discounts at restaurants and cinemas with a Taste Card, annual flu vaccine, and Health & Wellbeing and Life Management Support for you and your family. 

We also have a brilliant smarter working policy, too. That means many of our office-based people and some of our site-based people either work from home or as part of our hybrid model. 

When it comes to diversity and inclusion, we’re a company with strong family values and are committed to building a workforce which reflects the diversity of the customers and communities we serve. That’s why we’re working to create a truly inclusive workplace where everyone can feel welcome, included and where we can all be our authentic selves. 

Apply now 

If you’ve got what it takes to look at things differently, to find new perspectives, and to discover the extraordinary within the ordinary, we’d love to meet you.