Technical Analyst 3-Support

Job Description

Are you ready to be part of the exciting evolution of Oracle’s application cloud development? We are seeking dedicated individuals to join our team and contribute to the next chapter of GBU support. We are at the forefront of evaluating and implementing innovative support processes and tools to meet the needs of our SaaS customers. Our goal is to provide exceptional support to both our cloud and on-premises clients.

If you are a highly analytical, articulate problem solver who thrives in a collaborative team environment, we want to hear from you! As a team member, you will:

• Work directly with customers to understand and resolve their issues.
• Document the progress of product solutions in our service request system.
• Play a key role in defining and shaping technologies and processes to enhance our support delivery in the SaaS space.
  
  
  

This is a fantastic opportunity to learn and utilize cutting-edge technologies such as SR automation and other proactive initiatives. Help us achieve our goal of providing best-in-class support and make a real impact on our customer experience.

What You Will Do

• Providing real time responses to customer inquiries.
• Interact with our customers via the telephone, web and other electronic channels.
• Become a skilled engineer by working with a wide range of Oracle Financial Analytics products.
• Research re-create and test issues.
• Build knowledge notes for resolved issues.
• Act as a team member that contributes to solutions and customer happiness.
• Adapt to a fast paced and changing technical environment.
• Manage your time to effectively address all your customer’s needs.
• Assist in providing regional coverage for Financial Services and Insurance products
• Actively engage in collaboration and brainstorming with Support, Development and other internal cloud support teams
• Work with other lines of business in the Global Business Units to develop SaaS solutions.
• Participate on various projects and initiative to support business processes
  
  
  

Qualifications & Skills

• Bachelor’s degree preferably in Computer Science or Information Systems, or equivalent experience;
• Rich experience in decoding and analyzing code snippets written in Java , JSP, OJET;
• Experience working on OFSAA Products either in Development, QA, Support or Implementation projects.
• Experience with deploying, configuring, and troubleshooting web applications on Tomcat, WebSphere and WebLogic ;
• Experience with Database backup and restoration activities (Oracle);
• Understanding of application-to-application communication interfaces utilizing web services architecture using XML, SOAP, and WSDL;
• Knowledge of SQL and PLSQL
• Proficient understanding of UNIX, (AIX, SUN, LINUX) operating systems with basic knowledge of Shell script;
• Familiar with batch processing logic and concepts;
• Ability to troubleshoot and resolve complex application and technical problems;
• Ability to multi-task and work on many client issues at once;
• Ability to grasp new and/or unfamiliar technologies quickly;
• Understanding of Virtualization Technologies;
• Understanding of Cloud services;
• Excellent verbal and written communication skills in English;
  
  
  

What We Will Offer You

• A competitive salary with exciting benefits
• Learning and development opportunities to advance your career
• An Employee Assistance Program to support your mental health
• Employee resource groups that champion our diverse communities
• Core benefits such as life insurance, and access to retirement planning
• An inclusive culture that celebrates what makes you unique
  
  
  

Career Level - IC3

About Us

As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s problems. True innovation starts with diverse perspectives and various abilities and backgrounds.

When everyone’s voice is heard, we’re inspired to go beyond what’s been done before. It’s why we’re committed to expanding our inclusive workforce that promotes diverse insights and perspectives.

We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling +1 888 404 2494, option one.

Disclaimer:

Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

• Which includes being a United States Affirmative Action Employer