Offer summary
Qualifications:
BS Degree in Information Technology or related field, Minimum of 4 years in Customer Success or Account Management, Experience managing a diverse team, Knowledge of customer success best practices, Fluent in English and Arabic.
Key responsabilities:
- Manage Customer Success consultants and client relationships
- Ensure high customer retention rates and value from Foodics
- Identify risks to client success and manage escalated issues
- Collaborate with sales for upselling opportunities
- Provide feedback on product concerns and clients' needs