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Customer Service Agent - WFH

extra holidays - fully flexible

Remote:

Full Remote

Contract:

Part time

Experience:

Junior (1-2 years)

Work from:

Florida (USA), United States

Offer summary

Qualifications:

Experience in customer service, preferably travel industry., Excellent communication and interpersonal skills., Strong problem-solving skills., Proficient in office software and online platforms., Passion for travel and servicing clients..

Key responsabilities:

Serve as primary contact for corporate clients.
Provide personalized assistance and recommendations.
Liaise with travel partners for accurate bookings.
Anticipate issues during travel and provide solutions.
Document customer interactions and collaborate with the team.

Serenity Trails Travel Co Startup https://www3.serenitytrailstravelco.com/

11 - 50 Employees

See more Serenity Trails Travel Co offers

Job description

Job Title: Customer Service Agent - WFH

Job Type: Part-Time/Full-Time Available

Company Overview:

At Serenity Trails Travel Co, we specialize in providing comprehensive travel solutions tailored to meet the unique needs of corporate clients. As a leading travel agency, we are committed to delivering exceptional service and ensuring seamless travel experiences for our clients. If you're passionate about travel and customer service, join us on our mission to redefine corporate travel.

Position Summary:

Serenity Trails Travel Co is seeking a dedicated Customer Service Agent - WFH to join our team. In this role, you'll play a key role in providing top-notch customer service to our corporate clients, assisting them with travel inquiries, reservations, and itinerary updates. If you have strong communication skills, excellent problem-solving abilities, and a passion for delivering exceptional service, we want you to be a part of our team.

Key Responsibilities:

Serve as the primary point of contact for corporate clients, handling travel inquiries, reservations, and itinerary updates with professionalism and efficiency.
Provide personalized assistance to clients, offering insights, recommendations, and expertise to enhance their travel experiences.
Liaise with travel partners and vendors to secure bookings, confirmations, and updates, ensuring accurate and timely information for clients.
Anticipate and address any issues or concerns that may arise during travel, providing prompt assistance and effective solutions to ensure client satisfaction.
Maintain organized records of customer interactions, ensuring thorough documentation and follow-up on inquiries and requests.
Collaborate with team members to support the overall success of the customer service department and contribute to a positive client experience.

Benefits:

Competitive pay with opportunities for performance-based bonuses.
Flexible work schedule with remote work options.
Comprehensive health, dental, and vision insurance plans.
Retirement savings plan with company matching contributions.
Paid vacation, holidays, and sick leave.
Opportunities for professional development and career advancement.
Supportive and collaborative work environment with a team dedicated to creating unforgettable travel experiences.

Qualifications:

Previous experience in customer service, preferably in the travel industry, is preferred.
Excellent communication and interpersonal skills, with the ability to build rapport and establish trust with clients.
Strong problem-solving skills, with the ability to address issues and find solutions effectively.
Proficiency in using office software and online communication platforms.
Passion for travel and a commitment to delivering exceptional service to clients.
Ability to work independently and as part of a collaborative team in a fast-paced environment.
Flexibility to adapt to changing priorities and client needs.