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HVAC Technical Support Associate (remote)

extra holidays - extra parental leave

Remote:

Full Remote

Contract:

Full time

Experience:

Mid-level (2-5 years)

Work from:

United States

Offer summary

Qualifications:

Technical Degree or equivalent education, 3-5 years experience in product service, Proficiency in Windows and Microsoft Office, Experience with AS400, Strong interpersonal and decision-making skills.

Key responsabilities:

Provide detailed technical support to HVAC Ducted customers.
Review and approve warranty concessions.
Monitor customer activity and implement warranty reduction efforts.
Act as liaison between field teams and factory.
Resolve customer complaints effectively.

Johnson Controls Machinery Large http://www.johnsoncontrols.com/

10001 Employees

See more Johnson Controls offers

Job description

Build your best future with the Johnson Controls team.

As a global leader in smart, healthy, and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard – your next great opportunity is just a few clicks away!

What we offer:

Competitive salary
Paid vacation/holidays/sick time
Comprehensive benefits package including 401K, medical, dental, and vision care.
On the job/cross training opportunities
Encouraging and collaborative team environment
Dedication to safety through our Zero Harm policy
Check us Out: A Day in a Life at Johnson Controls:

What you will do

He/she will provide detailed technical support for HVAC Ducted customers including distributors and branches, dealers and end users. Responsibilities include limited financial disposition/approval of warranty concessions.

How you will do it

Provides detailed technical support for the entire DS customer base on product offerings, both present and obsolete. Via Call center.
Provides financial review and disposition of warranty disputes and concessions. Includes monitor of customer activity and development/implementation of warranty reduction efforts.
Acts as a field technical liaison between Factory Quality, Manufacturing, Marketing, and Engineering product teams. Includes the recognition of field reported product service issues and the development of appropriate remedies.
Provides an avenue to resolves customer complaints in a timely, effective manner.
Provides call center support and job site technical support as necessary to fulfill customer needs.

What we look for
Required

Technical Degree or equivalent combined education and experience.
3-5 years’ experience in product service.
Proficiency in a Windows operating environment, including e-mail and Microsoft Office software, and experience with AS400.
Strong interpersonal skills and decision-making ability.
Effective and professional communication and organization skills.

Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.