Job Description
Due to the continued growth of our product-led growth online business, we are looking to hire a sales manager with experience in a high transaction Saas environment to help establish our first dedicated digital team. If this sounds like you, Zendesk is looking for you to lead a team of Digital Sales Specialists, which focuses on our customers who are digital natives.
You'll be a success in this role if you have proven experience in working closely with your peers to manage, build and inspire a team to achieve daily, weekly and quarterly goals. As manager of a high-volume Zendesk’s digital sales team, you will lead highly visible, strategic efforts for Zendesk - your motivating nature and high attention to detail will be critical.
Responsibilities:
Setting up the team to hit weekly and monthly quotas, by understanding strong self-service customer motions
Supporting your team, who are newer to sales, by bringing your sales skills through participating and leading in prospect and customer engagements
Effective management of various data points to make informed decisions on a daily basis
Work on projects involving multiple stakeholders to improve the process for your sales specialists selling and making the processes involved for the buyer seamless.
Monitor many different metrics from both a rep and customer perspective on a daily basis. Point out quick wins and blind spots with speed.
Ongoing mentoring and development of the sales team includes recruiting, onboarding and training new specialists
Coaching direct reports on strategies to drive closure - both for new business prospects and customer expansion accounts
Use sales metrics to manage the team and individual AEs, tracking the results and succinctly reporting to senior management
Identifying ways to innovate our sales model, including product demonstrations, automation of manual tasks, and implementation with marketing & product teams
Evolve & refine the sales strategy, process and tactics to improve performance
Requirements:
Experience in software sales, with considerable experience in SaaS/Customer Support/Sales/CRM
Experience in a high-volume transactional sales function. Example of approximately 1,000 closed-won deals per month
Previous experience in a data insights lead sales approach and can mine for that data themselves
Comes with a mindset of the business functions success is as important as the team they manage
Consistent overachievement as an individual contributor
Minimum 1 year of sales management experience and or 1 / 2 years of sales development management experience
Passionate about training early career reps, and validated experience building a great working environment
Able to thrive in a growth environment - you move quickly, think strategically, and are superb at tactical execution
Proven ability to work cross-functionally with customer-facing and back-office teams
Excellent presentation, organisation, and listening skills
Zendesk builds software for better customer relationships. It empowers organizations to improve customer engagement and better understand their customers. Zendesk products are easy to use and implement. They give organizations the flexibility to move quickly, focus on innovation, and scale with their growth.
More than 100,000 paid customer accounts in over 150 countries and territories use Zendesk products. Based in San Francisco, Zendesk has operations in the United States, Europe, Asia, Australia, and South America.
Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.
Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law. By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.
By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.
Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.
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Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.
The intelligent heart of customer experience
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.
Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.
Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.
Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.
