Support Project Manager

About Invisors

As a professional services firm, our people are our brand: It’s mission-critical that we hire + nurture talent effectively. We pride ourselves on being flexible and innovative, with a passion for client satisfaction, and a relentless pursuit of improvement.  Most of our team joined Invisors from Workday Practices of larger global firms looking for an innovative and nimble culture that encourages new ideas and collaboration, free of red tape. ​
 

We pride ourselves on maintaining a healthy balance of college graduates, experienced enterprise professionals who have used Workday to perform their administrative responsibilities, and Workday-certified consultants who are authentic, empowered, and resilient.  More important than your Workday experience, our recruiting priority is to get to know you and ensure a culture fit.

About this Role

The Support Project Manager is responsible for planning and overseeing support accounts and associated projects to ensure they are completed on time and within budget. Project managers plan and manage project resources, manage forecasts and budgets, monitor project health, and keep stakeholders informed throughout the project.

Duties and Responsibilities:

• Actively manage project scope, schedule, budget, and project tasks of one or more projects
• Manage client partnerships throughout the engagement, develop an understanding of the customers business needs and objectives, and lead discussions about renewals or change orders where necessary
• Serve as the escalation point for assigned customers throughout their Workday support contract engagement, from structured pools to defined outcome projects
• Continuously seek feedback from customers and identify areas for improvement in Invisors’ delivery of Workday deployment services
• Serve as a customer advocate within Invisors, representing the voice of the customer in internal discussions and decision-making processes
• Facilitate Account Strategy discussions with Workday and Invisors stakeholders  to ensure we are providing customers with the best possible outcomes
• Effectively partner with sponsors, stakeholders and senior management to ensure the strategic goals and objectives of the project/s are met and deliver the desired business value.
• Present project concepts and solutions to customers in settings ranging from informal to formal, with the ability to respond to questions, comments, and criticisms in a positive manner.
• Provide status and proactively identifies alternative solutions that may decrease the overall project risks.
• Develops cooperation and teamwork while participating in a group, working toward solutions which generally benefit all involved parties.
• Creates an atmosphere in which timely and high-quality information flows smoothly up and down, inside and outside of Invisors; encourages open expression of ideas and opinions. Effectively transfers thoughts and expresses ideas orally or verbally in individual or group situations.

Relevant skills and experience:

• 2 or more years of experience in managing Workday or other ERP system (PeopleSoft, Oracle eBusiness, SAP).
• Strong interpersonal and communication skills and engaging presence in a virtual setting.
• Strong conflict organization and customer service skills
• Ability to work and build relationships across multiple functional teams.
• Spanish speaking a plus
• Willing to travel 25% (as local requirements allow).