Clinical Services Manager - Residential DBT program

The Clinical Services Manager coordinates the various disciplines and leads the clinical development of all aspects of their assigned programs. This position is for our female adolescent DBT adherent program.

They oversee the consistent daily delivery of therapeutic treatment. They are responsible for the overall management of Social Services, including scheduling, performance improvement, treatment, and discharge planning.

The Clinical Services Manager performs activities in the continuity of care for patients in a manner consistent with the system’s mission, values, and strategic priorities. This position will help carry a caseload in which experience utilizing DBT is required

Perks / Specifics about the role

• Help provide oversight to a small team and help provide clinical supervision
• The female adolescent DBT adherent Nashotah program is recognized across the country for it's outcomes
• Integral part of the multidisciplinary team where the therapist, behavior specialist, RN, etc come together in the treatment of the residents
• Help keep clinical skills strong while bringing experience to a passionate team
• Monday - Friday 8-4:30pm general schedule

Job Duties & Responsibilities:

Responsible for all aspects of patient care provided in the assigned programs.

• Coordinate with the interdisciplinary team to understand the status of patient’s care.
• Apply established standards of care to insure a safe, therapeutic patient care environment.
• Provide direct services, when appropriate.
• Meet with patient/family to resolve concerns, address complaints, and answer questions. Advocate for the resolution of care issues, accessing resources in support of the patient.
• Promote collaborative relationships between the department and interdisciplinary roles to ensure cohesion of treatment team delivery.

Coordinate the activities of the Social Services staff at the assigned campus and programs.

• Implement and ensure proactive effective discharge planning, step up or step downs in a timely manner.
• Review and audit staff medical record documentation, ensuring compliance with state and federal regulatory agencies.
• Provide for real-time supervision and mentoring of effective group, individual, and/or family therapy using solution-focused principles and Rogers subscribed interventions.
• Participate in case management staffings/special staffings and weekly meetings to provide quality case management.
• Resolving patient complaints and incidents and following through by documenting and communicating through the hospital system.

Effectively perform workforce functions including but not limited to hire and train employees; performance management; staff development; individual and team communication; assign work; and holding team accountable to department and system standards. 

Provide for supervision and development of clinical staff through coordination of ongoing supervision model, audit feedback, and offering group or individual meetings to review staff education needs.

• This will include direct, real-time supervision and written formulations of training needs.
• Work closely with clinical supervisors to review areas for performance improvement and implementing corrective action measures as needed.

Additional Job Description:

Education/Training Requirements:

• Master’s degree in social services or related field and holds active clinical license (Licensed Clinical Social Worker - LCSW, Licensed Marriage And Family Therapist - LMFT, Licensed Professional Counselor - LPC) issued by the State of Wisconsin Department of Safety and Professional Services.
• A minimum of two (2) years’ experience in a supervisory/management role in the mental health field is required.
• A minimum of two (2) years’ training/experience in DBT is required.
• An understanding and a thorough knowledge of the following: social service administration, supervision, consultation, the community and its resources, the dynamics of human growth and behavior, therapy skills and techniques for all age groups.
• American Heart Association Healthcare Provider CPR certification is required with thirty (30) days of date of hire. Annual re-certification is required.
• Formal training in the management of the aggressive/dysregulated patient (NCI) is required within sixty (60) days of hire.  Annual re-certification is required.

With a career at Rogers, you can look forward to a Total Rewards package of benefits, including:

• Health, dental, and vision insurance coverage for you and your family 
• 401(k) retirement plan 
• Employee share program 
• Life/disability insurance 
• Flex spending accounts  
• Tuition reimbursement 
• Health and wellness program
• Employee assistance program (EAP)

Through UnitedHealthcare, UMR and HealthSCOPE Benefits creates and publishes the Machine-Readable Files on behalf of Rogers Behavioral Health. To link to the Machine-Readable Files, please visit Transparency in Coverage (uhc.com)