IT Systems Administrator

Key Responsibilities: IT Management • Oversee the management and upkeep of client devices, networks, and cybersecurity measures, allowing clients to focus on their core business activities. • Implement and manage software updates and patching across Windows, OSX, and Linux systems to ensure all devices remain secure and up-to-date. Managed Cybersecurity • Deploy and manage advanced cybersecurity solutions to proactively protect client systems and data from threats like data theft and ransomware. • Administer and maintain cutting-edge email security measures, including phishing protection, spam filtering, malware detection, and data encryption. Technical Support and Server Management • Provide Tier 1 and Tier 2 technical support, diagnosing and resolving IT issues promptly to minimize disruptions to client operations. • Conduct proactive monitoring, maintenance, and troubleshooting of servers, ensuring seamless functionality and preemptive problem resolution. • Administer and maintain Microsoft 365 environments, including email migrations, security enhancements, and productivity optimizations. Cloud Services and Virtual Office • Implement and manage cloud services that are scalable, adaptable, and cost-efficient, tailored to the operational needs of each client. • Design and implement secure and efficient remote work solutions, ensuring virtual offices are as secure as physical ones. Data Backup and Disaster Recovery  Develop and implement data backup strategies to protect client data from hardware failures, breaches, and ransomware attacks. • Prepare and maintain disaster recovery plans to ensure business continuity during crises, enabling clients to recover quickly and predictably. System Administration • Manage and maintain Windows, OSX, and Linux servers, ensuring optimal performance, security, and cross platform compatibility. • Oversee network services, including DNS, DHCP, and NPS, across different operating systems. • Administer virtualization environments (e.g., VMware, Hyper-V) and storage solutions (e.g., NetApp, Infinidat). Documentation and Process Improvement • Maintain thorough documentation of IT processes, configurations, and procedures for internal use and client reference. • Continuously research and recommend improvements to IT processes, ensuring the best practices are followed. Qualifications Education & Experience • Bachelor’s degree in IT, Computer Science, or a related field, or equivalent experience (3-5 years in systems administration). • Extensive experience in administering Windows systems, with solid experience in OSX and Linux. • Experience with cloud services (Azure, AWS) and Office 365 administration. • Proficiency in network and server monitoring tools, and familiarity with remote support and ticketing systems. Technical Skills • Expertise in Windows Server administration, including Active Directory, DNS, DHCP, and performance tuning. • Experience managing OSX and Linux servers, ensuring cross-platform interoperability. • Familiarity with virtualization technologies (e.g., VMware, Hyper-V) and storage solutions (NetApp, Infinidat). • Knowledge of cybersecurity tools and best practices, including email security and data encryption. Soft Skills • Strong problem-solving skills and the ability to prioritize tasks in a fast-paced environment. • Excellent communication skills, capable of explaining complex technical issues to nontechnical users. • Customer-focused with a commitment to delivering high-quality IT services. • Great customer service skills