Offer summary
Qualifications:
Grade 12 or equivalent (Essential), 1-2 years Customer Service experience (Essential), Degree/diploma (Desirable), Understanding of Shona/Chewa/Ndebele (Preferred), Knowledge of money transfer procedures.Key responsabilities:
- Resolve Pay-In and Pay-Out payment queries
- Action all service tickets as per SLA
- Conduct investigations in line with SOPs
- Communicate efficiently with customers and stakeholders
- Manage user access to the pay-out system