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Operations Support Specialist (Remote, preferably within Central Time)

fully flexible
Remote: 
Full Remote
Contract: 
Experience: 
Entry-level / graduate
Work from: 

Offer summary

Key responsabilities:

  • Engage with operations specialists via calls, texts, or Slack.
  • Assist in troubleshooting issues with partners and operation specialists.
  • Answer 10-15 inbound calls daily and respond to emails.
  • Help ensure properties go live on time by providing support.
  • Provide feedback for improving product and operations.
Sunroom Leasing logo
Sunroom Leasing Real Estate Management & Development Startup https://sunroomleasing.com/#utm_source=linkdin&utm_campaign=bio
11 - 50 Employees
See more Sunroom Leasing offers

Job description

Sunroom is a rapidly growing venture-backed startup based in Austin, TX. We're dramatically improving the home and apartment search process and empowering renters in new and exciting ways. Started in 2018 by the founders of Favor Delivery, we've since helped thousands of renters find an amazing place to live. 


This role is part of our expanding Operations Team responsible for making sure our partners have an easy and seamless experience getting their properties live on our platform. With properties in many parts of the US,  we're looking for an Operations Support Specialist to improve the customer experience and streamline operations in the following ways:


What you'll be doing:

  • Engage with operations specialists who call, text, or slack us with questions about setting up a property. The big goal here is to help the driver to get the job completed within one trip, so the property can go live on time. 

  • Taking an average 10-15 inbound calls a day, answering emails, and escalating issues to internal and external teams. 

  • Provide feedback, and insights for product

  • Troubleshooting issues with partners and operations specialists 

  • Assist as needed with listing, and updating properties on the MLS and on Sunroom


Why you'll love working with us:

  • Collaborative Culture: Every day, we work to improve the customer experience. We welcome your ideas and feedback to help you deliver amazing work.

  • Real Impact: Every day, your work will help people find a great place to live and improve the internal operations of our business.

  • Rapid Growth: We are growing and you can be part of the journey. We recently closed our Series A and are expanding quickly!

  • Innovative Startup: Enjoy a front-row seat in a growing Austin start-up.

Required profile

Experience

Level of experience: Entry-level / graduate
Industry :
Real Estate Management & Development
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Other Skills

  • Customer Service
  • Communication
  • Troubleshooting (Problem Solving)

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