Delta Group is a privately held, woman-owned, national investigative firm established in 1983 and headquartered in Buford, Georgia. With over 40 years of experience, Delta Group was built on the foundations of three key factors: People, Innovation and Results. People have always been at the core of who we are at Delta Group, and we pride ourselves on a culture that fosters the development and growth of our team. When it comes to Innovation, Delta Group has integrated innovation as a key driver in the development of our quality investigative performance and results across everything that we do. Throughout 4 decades in business, Delta Group has always been a results-driven company. We have a longstanding history of commitment to our clients in building trust based on our results and relationships. We’ve seen many changes during our tenure, but one thing that has never changed is our commitment to providing quality results.
Position Overview: The Senior Vice President (“SVP”) of Operations is part of the leadership team at Delta Group and is responsible for overseeing the day-to-day operations of products and services, reporting into the Chief Operating Officer.
Essential Duties and Responsibilities
- Collaborate with the COO in setting and driving organizational vision and operational strategy within products and services:
- Surveillance
- eRemote
- Investigative Research
- Claims Investigations and Fraud & Compliance
- Translate business strategy into actionable steps by developing and implementing performance metrics, performance management, and operations planning.
- Oversee divisional operations and employee productivity and engagement, fostering a culture built on inclusion, collaboration, and accountability.
- Maintain a working knowledge of all phases of operations across all products and services.
- Implement strategies to improve efficiency, profitability, and communication across all products and services.
- Develop and maintain trusting relationships with key customers, clients, partners, and stakeholders.
- Manage the quarterly and annual budgeting process and P&L responsibilities for all profit centers.
- Evaluate performance by analyzing data and metrics on an ongoing basis to inform and impact day-to-day operations and efficiencies.
- Responsible for high level oversight and continuous improvement of the following areas with assistance of operational resources: quality oversight, operational efficiency, cost management, risk management, regulatory compliance, client engagement, team engagement and retention, and growth.
Education & Experience
- Bachelor’s degree
- Minimum ten (10)) years of leadership experience in key business-driving roles
- Minimum ten (10) years of operations management experience
Skills
- Operational management
- Strategic vision & implementation
- Financial & budget management
- Process improvement
- Performance analysis
- Client Engagement
- Business development
- Team leadership
- Emotional intelligence
Qualifications
- Proven experience in a leadership role with a track record of driving team success and achieving organizational objectives.
- Strong understanding of market dynamics, industry trends, and competitive forces.
- Excellent analytical, problem-solving, and decision-making skills.
- Exceptional communication and interpersonal skills internally and externally.
- Ability to lead and inspire a team, fostering a collaborative and results-driven environment.
- Demonstrated ability to think strategically and execute tactically.
- Demonstrated eagerness to identify and address opportunities or challenges without needing direct oversight.
- Strong management skills with the ability to oversee complex projects and manage multiple priorities effectively.
- Excellent verbal and written communication skills; comfortable with presentations to senior leadership, teams, and clients.
- Proven track record of taking initiative and driving projects to completion with minimal supervision.
- Travel Requirement: Minimal (i.e., visits to home office, conferences, client meetings, and off-site meetings)
- Proficiency in Microsoft Office (Outlook, Excel)
Benefits
At Delta Group, our mission is to deliver an exceptional experience to our clients through our people, products, and partnership. As an effort to give our people an exceptional experience, we provide a competitive benefits package to achieve a work/life balance.
- Medical, Dental, Vision plans
- Life, LTD and STD and more!
- 401(k)
- Open PTO
- 6 weeks paid parental leave
Job Type: Full-time
Pay: $165,000-$185,000 (State laws will be taken into consideration)
Delta Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex (including pregnancy, sexual orientation, gender identity / expression), national origin or ancestry, genetic information (including family medical history), physical or mental disability, protected veteran status, or any other characteristic protected under federal, state or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws.
Compensation$165,000-$185,000 per year DOE
