Offer summary
Qualifications:
Tech degree in Computer Science or Information Systems, 2-4 years of IT experience with ServiceNow knowledge, Hands-on experience in an agile DevOps environment, Expertise in CICD tools like Jenkins and GitHub, Good understanding of Java, REST APIs and SQL.
Key responsabilities:
- Deliver service initiatives for Service Excellence
- Track value delivered by each initiative
- Support the Customer Service and Service Excellence Managers
- Act as a go-to expert for service best practices
- Analyze end-user satisfaction surveys for improvements