Are you a skilled and customer-focused professional with a passion for technical excellence? Avantor is looking for a dynamic Field Service Engineer to join our team in the United Kingdom.
Location: Manchester, Leeds, Sheffield, North England - travel UK-wide.
As a Field Service Engineer, you will be essential in ensuring the optimal performance of laboratory equipment. Your duties will include installation, preventative maintenance, repairs, and calibrations, all delivered efficiently and promptly.
Working Hours: Monday-Friday, 7:30/8 am – 4 pm (flexible)
Role: Provide comprehensive technical support for designated equipment, including installation, preventative maintenance, repair, and calibration. Focus on customer requirements, offering professional advice when needed, and promoting products and service contracts whenever possible.
What we’re looking for
Qualifications:
- Diploma/Degree in Mechanical/Electrical Engineering or related discipline.
- Minimum 3 years experience in technical services or a similar field.
Knowledge, Skills, and Abilities:
- Full clean driving license.
- Strong background in field service or technical support within a high-value electrical capital equipment environment.
- Excellent customer-facing skills.
- Flexibility to move between different client sites.
- Ability to remain calm under pressure.
- Self-motivated with effective time management skills.
- Up-to-date with technical developments in the area of expertise.
How you will thrive and create an impact
- Perform high-standard servicing and repair of products.
- Repair and calibrate instruments and products as necessary.
- Install and commission products in the company portfolio.
- Prepare calibration reports and certificates.
- Respond promptly to technical enquiries and resolve issues to customer satisfaction.
- Generate leads for sales and service revenue while in the field.
- Collaborate with the Service Manager on field issues.
- Set and own goals in conjunction with the Department Manager as per VWR PMP process.
- Cross-train team members in specific areas of expertise.
- Demonstrate strong fault-finding abilities.
- Perform other assigned duties.
Reporting: The Field Service Engineer will report directly to their Engineer Team Lead, who reports to the Service Manager.
Environmental Working Conditions & Physical Effort:
- Field-based role split between home and client site visits.
- Regular use of visual display equipment and driving required.
- Occasional visits to manufacturing facilities and R&T buildings.
- Possible international travel.
- Some physical effort required, including walking, standing, bending, reaching, lifting, or carrying objects up to 20kg.
- Daily movement of equipment, machinery, and supplies may involve heavy lifting.
#LI-Europe #LI-remote
Disclaimer:
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Avantor is proud to be an equal opportunity employer.
Why Avantor?
Dare to go further in your career. Join our global team of 14,000+ associates whose passion for discovery and determination to overcome challenges relentlessly advances life-changing science.
The work we do changes people's lives for the better. It brings new patient treatments and therapies to market, giving a cancer survivor the chance to walk his daughter down the aisle. It enables medical devices that help a little boy hear his mom's voice for the first time. Outcomes such as these create unlimited opportunities for you to contribute your talents, learn new skills and grow your career at Avantor.
We are committed to helping you on this journey through our diverse, equitable and inclusive culture which includes learning experiences to support your career growth and success. At Avantor, dare to go further and see how the impact of your contributions set science in motion to create a better world. Apply today!
EEO Statement:
We are an Equal Employment/Affirmative Action employer and VEVRAA Federal Contractor. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state/province, or local law.
If you need a reasonable accommodation for any part of the employment process, please contact us by email at recruiting@avantorsciences.com and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.
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3rd Party Non-Solicitation Policy:
By submitting candidates without having been formally assigned on and contracted for a specific job requisition by Avantor, or by failing to comply with the Avantor recruitment process, you forfeit any fee on the submitted candidates, regardless of your usual terms and conditions. Avantor works with a preferred supplier list and will take the initiative to engage with recruitment agencies based on its needs and will not be accepting any form of solicitation.
