Enterprise Services Engineer at Vigil

SUMMARY:

As an Enterprise Service Engineer, you will have the opportunity to work with cutting-edge technologies, support critical IT systems and services, and contribute to the success of our organisation. You will also be driving consistency, operational excellence and excellent customer service to our internal customers.

We are looking for candidates who are as excited about pushing their own development as they are about advancing our technology stack.

Our core developers are passionate about software engineering and enjoy developing their skills and abilities in a friendly and supportive environment of keen learners.

WHAT WILL YOU BE DOING:

You will join our engineering team and be a valued member working closely in a collaborative, autonomous, cross-functional team. You will help with the following:

• Provide technical support and troubleshooting assistance for IT systems, infrastructure and services, including servers, networks and end-user devices.
• Monitor and maintain IT end users' systems and services' performance, availability, and security, proactively identifying and addressing potential issues and vulnerabilities.
• Configure, deploy and manage IT systems and services to support business operations, ensure scalability, reliability and security and promote innovation and efficiency.
• Collaborate with other IT teams, departments, and stakeholders to implement IT projects, initiatives, and enhancements, ensuring alignment with organisational goals and objectives.
• Participate in the planning, design and implementation of IT solutions, including hardware, software and cloud-based services, to meet the organisation's evolving needs.
• Document technical configurations, procedures and troubleshooting guidelines for IT systems and services, ensuring accurate and up-to-date documentation for reference and training purposes which other teams will use.
• Assist with user training and support activities to help end users effectively utilise IT systems and tools, resolve technical issues, and optimise productivity and efficiency.
• Stay current with emerging technologies, industry trends, and best practices related to IT systems, infrastructure and services and apply knowledge to drive innovation and continuous improvement.
• Provide technical expertise and guidance to other IT team members, serving as a subject matter expert in specific areas of IT systems and services.

WHAT WE ARE LOOKING FOR:

• Working knowledge in end-user computing & networking troubleshooting (TCP/IP, DNS and SMTP).
• Strong expertise in IT infrastructure, systems administration, network management and end-user support services.
• Working Experience with Google Workspace.
• Working Experience with Service Management or Ticketing Tools.
• Ability to read & analyse business processes, procedures, and training material.
• Good understanding of Client server & web-based application architectures.
• Service-oriented demeanour is a must.
• Driving change and handling difficult situations.
• Strong problem-solving skills, attention to detail, and ability to work independently and collaboratively in a fast-paced environment.
• Proficiency in deploying and managing IT systems and services in a heterogeneous environment, including Windows, Linux, and cloud-based platforms.
• Experience working in Agile development environments.
• Strong English communication skills, both written and verbal.

AWESOME BUT NOT REQUIRED:

• Experience with Service Delivery, Incident Management, Change and Problem Management Process.
• Experience with ITIL methodologies, end-to-end support and/or related practices.

WHAT’S IN IT FOR YOU?

• Be part of our collegial environment where responsibility and authority are shared equally amongst colleagues and help create our company culture
• A culture in which we don’t criticise failure but ensure we learn from our mistakes
• An Agile environment where your ideas are welcome
• The possibility to grow and experience different projects
• Ongoing Training & Mentoring
• The possibility to travel

- ATTENTION! THIS POSITION IS FOR PORTUGAL OR BRAZIL BASED ONLY