Head of Products - Loans (12-Month FTC)

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Job Description Summary

Job Description

JOB TITLE: Head of Products (12-Month FTC)

LOCATION(S): London / Chester / Manchester

HOURS: Full-Time
DURATION: 12-Month Fixed-Term Contract

WORKING PATTERN: Our work style is hybrid, which involves spending at least

two days per week, or 40% of our time in the office.

About the business
We support customers to achieve their aspirations with unsecured personal loans and help them understand their affordability through innovative customer experiences with Your Credit Score. We're a fun, dynamic and fast paced team who are at the forefront of leading the way for customers & colleagues in transforming & digitising the Retail Bank for Lloyds Banking Group. We are currently the UK’s number one provider of personal loans, with 24% stock market share and £11bn of customer balances.

About this opportunity

You’ll be Head of Product, a key part of our Leadership team within the Unsecured Personal Loans & Affordability Business. Together we manage the largest unsecured personal loans business in the UK, across Lloyds, Halifax, BOS and MBNA brands.  We're a fun, dynamic and fast paced team who are at the forefront of leading the way for customers & colleagues in transforming & digitising the Retail Bank for Lloyds Banking Group.

Leading a team of 15 Product specialists, you'll be accountable for product management and development, the customer outcomes and the end-to-end journeys across the lifecycle of the loans, representing more than 1m customers. We're in the middle of an exciting transformation and growth phase against a competitive landscape.
 

What does the job entail?

We are seeking an experienced Product leader to join the Loans leadership team to manage the portfolio on a day-to-day basis as well as define and deliver our future strategy. Role responsibilities will include:

• Managing the risk profile and control environment for the portfolio, delivering risk reduction activity to achieve our residual risk targets and enhance our controls.

• Awareness of the regulatory landscape and proactively respond to any regulatory change including Consumer Duty developments.

• Championing the Customer agenda and driving action from customer insight and continuing to embed Consumer Duty.

• Managing external vendor / supplier relationships navigating commercial agreements and service levels

• Setting and delivering the Product Strategy and Target Operating Model to enable delivery of the commercial plan.

• Working with the Platform to define and prioritise product roadmaps as well as the shaping, design and delivery of product changes.

About us

If you think all banks are the same, you’d be wrong. We’re an innovative, fast-changing business that’s shaping finance as a force for good. A bank that’s empowering its people to innovate, explore possibilities and grow with purpose

What you'll need

• Experience in building and leading inclusive collaborative team cultures and a desire to actively drive your own as well as the team’s development and talent pipeline.

• Strategic thinking with a passion for creating outstanding customer experiences.

• Awareness of latest technology and digital solutions to meet our customer’s needs.

• An intellectually curious outlook, where you seek to innovate and adapt quickly from setbacks.

• Prior experience of product management including the delivery of financial, strategic metrics, credit, risk and client experience metrics

• Highly motivated, self-starter with ability to identify tactical and strategic improvement opportunities, informed by both internal performance metrics and broader industry and market insight.

• Experienced leader able to distil often complex problems into easy to understand outcomes and lead their team to success, delivering business results through others by coaching, training & developing.

• Commercial skills, being able to set out and make trade offs for the best outcome.

• Ability to Communicate, present and influence effectively at all levels of the organisation, including the Group Executive Committee (GEC).

• Utilises customer and market insights, in collaboration with propositions and platform teams, to make strategic recommendations at a senior level.

About working for us

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it’s why we especially welcome applications from under-represented groups.

We’re disability confident. So, if you’d like reasonable adjustments to be made to our recruitment processes, just let us know.

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%

• An annual performance-related bonus

• Share schemes including free shares

• Benefits you can adapt to your lifestyle, such as discounted shopping

• 30 days’ holiday, with bank holidays on top

• A range of wellbeing initiatives and generous parental leave policies

Want to do amazing work, that’s exciting and makes a difference to millions of people? Join our journey.

 

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks.  We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person. 

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.