At Moody's, we unite the brightest minds to turn today’s risks into tomorrow’s opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are—with the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways.
If you are excited about this opportunity but do not meet every single requirement, please apply! You still may be a great fit for this role or other open roles. We are seeking candidates who model our values: invest in every relationship, lead with curiosity, champion diverse perspectives, turn inputs into actions, and uphold trust through integrity.
At Moody's, we unite the brightest minds to turn today’s risks into tomorrow’s opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are -with the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways.
If you are excited about this opportunity but do not meet every single requirement, please apply! You still may be a great fit for this role or other open roles. We are seeking candidates who model our values: invest in every relationship, lead with curiosity, champion diverse perspectives, turn inputs into actions, and uphold trust through integrity.
Skills and Competencies
• Business systems analysis experience required.
• Strong Excel, Visio, PowerPoint, and SQL skills, experience with Power BI is a plus.
• Experience with JIRA or other issue and project tracking software applications.
• Strong reporting and quantitative analysis skills and the ability to translate analysis into actionable tasks.
• Strong organizational skills, attention to detail and the ability to manage multiple projects and team members with tight deadlines.
• Superior written, oral, communication and presentation skills - ability to prepare high quality reports and presentations for IT stakeholders, senior management, and customers.
• Ability to interpret business priorities and understand business needs to adequately coordinate and assist large teams in resolving complex business processes and technical issues.
• Excellent problem solver and independent thinker with the ability to create innovative solutions.
• Experience working in a global and/or heavily outsourced organization.
• Client focused, proactive and results oriented with ability to support clients across multiple locations.
• Must possess strong initiative and a get-it-done attitude.
• Proficient in process design and delivery of an ITIL aligned Service Management process.
• Knowledgeable of industry best practices and trends for ServiceNow platform’s capabilities to interface with other complementary tools.
Education
• Minimum 3 years’ experience as an ITIL process lead, or ServiceNow solutions architect.
• Bachelor of Arts or Science degree or equivalent experience required; IT or related technical field is highly preferred.
• ITIL v3 foundation practitioner level certification preferred.
Responsibilities
• Design and delivery of the strategy for ServiceNow architectural stability.
• Management and improvement of focus area processes and procedures, ensuring alignment with ServiceNow recommendations for optimal configuration solutioning.
• Drive process standardization and automation throughout all areas with the use of industry best practices.
• Proactive identification of data, process, procedures, and functionality gaps in ServiceNow modules and tools.
• Periodic communication of system and process enhancements, training, and management updates.
• Provide day-to-day direction and enable troubleshooting of any fundamental system or process issue resolution/escalation for the squad.
• Incorporate user needs into stories & validate within each sprint or capable launch.
• Execution of periodic data certification campaigns and operating procedures to lead the Business Analyst Team such as SOP, Backlog Refinement, Go Live Readiness, training, etc.
• Develop data flow diagrams for reporting integrations that will support the technical design and build processes.
• Collaborate with project managers, technical leads and quality assurance leads to ensure effective cross-portfolio communication and issue management.
• Lead user acceptance testing by gathering test scenarios, triaging defects, and capturing sign-off from stakeholders and project leads.
• Collaborate with external consultants on technology initiatives throughout the duration of an implementation by reviewing and providing feedback on project artifacts, helping coordinate meetings with stakeholders and testing new functionality.
• Provide demonstrations of and documentation for new features in the system/reports.
• Actively participate in process improvement initiatives to enable operational efficiency.
• Support SOX audits and other control testing to ensure technology solutions adhere to data quality requirements and meet stakeholder reporting objectives.
Strong collaboration with stakeholders including internal customers, stakeholders, Service Management Team, and vendors to understand challenges and gain consensus on improved system and operational solutions.
Moody’s is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender expression, gender identity or any other characteristic protected by law.
Candidates for Moody's Corporation may be asked to disclose securities holdings pursuant to Moody’s Policy for Securities Trading and the requirements of the position. Employment is contingent upon compliance with the Policy, including remediation of positions in those holdings as necessary.
