Medical Education Program Intern
Who we are:
AMOpportunities is the pioneer of CTaaS, Clinical-Training-as-a-Service, and the preferred clinical training provider for healthcare trainees worldwide. Our platform provides a comprehensive solution to clinical training capacity and access issues. Through our software and services, hospitals can earn revenue and attract new talent without expending additional resources. Educational institutions can benefit from our software and services too with guaranteed U.S. training which meets their unique curriculum requirements and allows for expanded student enrollment.
The creation of this unique software and our services is inspired by the growing global shortages of healthcare professionals. We’re changing the future by providing a learning model that empowers healthcare trainees to learn and work anywhere. Over 3,200 medical trainees have benefited from our 250+ clinical experiences. We’re breaking down traditional borders and building the future of healthcare education.
Frequently cited statistics show that women and underrepresented groups apply to jobs only if they meet 100% of the qualifications. AMOpportunities encourages you to apply even if you do not meet all listed qualifications. We look forward to your application.
About the position:
The Medical Education Program Intern works to provide support to our program operations team, preceptors, and hospital systems while our preceptors provide educational experiences to AMO’s medical trainees. This individual will support the department to optimize functionality and output through proactive document coordination and engagement with preceptors and hospitals that will allow the Programs team to meet and exceed Key Performance Indicators (KPIs).
This internship is a flexible 20-28 hours a week position for a length of three (3) months with the possibility of extension.
While this position can be fully remote, we are looking for candidates to be residents of Illinois.
Internship Projects:
Trainee document coordination – the intern will organize, review, and confirm documents submitted by the trainees. Interns will also be responsible for ensuring the information provided is complete and correct
Proactive preceptor outreach – the intern will communicate with preceptors and hospital contacts to ensure documents are received as early as possible and the students meet the requirements for programs set by preceptors. Interns will also reach out to program contacts to collect updates to program information and availability
Update tracking tools, program information, and preceptor credentials as needed
Assist Program team members with a variety of medium- and long-term projects as needed
Essential Functions:
Build and maintain good relationships with preceptors to ensure customer satisfaction and success
Develop a strong understanding of preceptor challenges and demonstrate a positive, proactive, solution-based approach to resolving challenges
Maintain strong working relationships with all AMO team members
Build and expand on current physician outreach efforts
Develop and maintain a knowledge base of evolving products and services
Deliver best-in-class customer service across multiple platforms (phone, email, and text)
Other duties as assigned
Skills:
- Must possess a strong work ethic
Be upbeat, driven, intelligent, well-organized, and articulate
Thrive in a fun, fast-paced startup environment
Be adaptable to change in the workplace and use it to inspire innovation and creativity
Demonstrate an understanding of customer service in regard to being polite, helpful, flexible, and trustworthy, while maintaining appropriate boundaries.
Be able to manage and prioritize multiple tasks and projects while working in a results-oriented environment
Be able to work independently and collaboratively across multiple internal departments
Be a self-starter with the ability to achieve goals without daily supervision
Strong analytical skills and be detail-oriented
Must take ownership of problems with the ability to consider various resolution options, using sound judgment in selecting a solution
Strong written and oral communication skills with the ability to think critically
Strong comprehension skills—ability to clearly understand and state the issues customers present
Proficient in Microsoft Office; including Word, Excel, and Outlook
Education and Experience:
Pursuing or completed a bachelor’s degree in a related field
Previous customer service experience
Experience managing multiple tasks
Experience with CRM or other email management systems
Experience working in a fast-paced startup culture
Experience communicating with doctors in a professional setting preferred
What You Gain:
Competitive hourly rate of $17/hour
A mission-driven work environment committed to a spirit of support, growth, and achievement
Performance-based career growth opportunities
A front-row seat for the exponential growth of a booming education tech company
Work/life balance
Equal Opportunity Employer
At AMOpportunities we champion the reality of diversity and the necessity of inclusion and accessibility. We are deeply committed to the principle of equal employment opportunity for all employees, and to providing our employees with a work environment free of discrimination and harassment. We strictly prohibit discrimination and harassment based on disability, gender identity, gender expression, pregnancy status (including childbirth and related states), sexual orientation, race, color, social or ethnic origin, religion, age, HIV status, past/present military service, or any other status protected by federal, state, or local law.
Due to the unprecedented situation of COVID-19, AMOpportunites has decided to protect our current and future employees by managing our business remotely. This is inclusive of interviewing, onboarding, and each role day to day. Please consider that our roles are hybrid with options to work remotely or in-office following the guidance of local health authorities and the CDC.
