Hello, Field Operations Specialist!
Freeosk is looking for a Field Operations Specialist to join our team.
Our Field Operations Specialist helps support the delivery of in-store campaigns by driving the performance of third party/retail labor partners. This role makes sure that our weekly programming compliance and service execution requirements hits the mark in our 500+ retail locations.
This position works closely with internal and external partners in a fast-paced environment. Attention to detail, love of data, ability to act with a sense of urgency, juggle multiple priorities, and strong communication is critical to successfully navigating these partnerships every day.
We work in a distributed environment. Our office is in Chicago, but you can be located within the continental United States. There will be travel required to our Chicago, Illinois, St. Joseph, Michigan and Bentonville, Arkansas offices from time to time.
Key responsibilities for this role...Create communication materials and schedule weekly program configurations to our third party and retail field partnersTroubleshoot and urgently resolve field staff issues as they ariseReview data trends to proactively identify and communicate opportunities within field services Develop solutions to drive field service compliance and execution in partnership with internal and external stakeholdersSupport training of field staff, including assisting with the design and development of materials and presentationsSupport Operations and external teams with new product and new network expansionCreate best practices around field services execution and complianceYour skills, background and experience include…2-3 years experience in a client/customer service, project management, or operations positionDemonstrated data-driven approach to solving problemsAbility to juggle multiple prioritiesProcess driven and thrives with process developmentClient service focused experience with the ability to tailor communication to different levelsOur Benefits:Competitive pay401(k) Match ProgramMedical, Dental, Vision InsuranceWork From Home StipendShort Term and Long Term Disability InsuranceLife InsurancePaid Time OffVolunteer OpportunitiesSummer HoursParental LeaveTuition ReimbursementSabbatical ProgramProfessional DevelopmentGym StipendSocial eventsWho are we?
Nearly ten years and over 3.3M samples later, Freeosk encourages shoppers to “Discover New Favorites™.” From the Fortune 100 to emerging brands, we pride ourselves on supporting clients big and small. By helping connect brands and shoppers at the right place and time with our patented technology and omnichannel experience, Freeosk has cemented itself as the discovery destination for “everyday influencers.”
Freeosk is a Chicago-based marketing technology company made up of a talented and fearlessly authentic cross-disciplinary team of engineers, creatives, data analysts, account managers, and more. Since 2020 our flex-work structure has allowed us to diversify our team and add many Freeoskers from across the country. From California to New York and everywhere in between, as Freeosk continues to grow, we look forward to staying on the cutting edge of omnichannel discovery experiences and adding new members to our team.
Freeosk is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
