Remote position for São Paulo and surrounding areas with occasional visits to the office.
Please submit your resume in English.
NPS Prism is a cloud-based B2B SaaS business within Bain’s “New Ventures” arm. Prism is a customer experience benchmarking service that provides actionable insights and analysis that guide the creation of game-changing customer experiences. Based on rock-solid sampling, research, and analytic methodology, it lets customers see how they compare to their competitors on overall NPS®, and on every step of the customer journey.
With NPS Prism you can see where you’re strong, where you lag, and how customers feel about doing business with you and your competitors, in their own words. The result: Prioritize the customer interactions that matter most. Our customers use NPS benchmarks to propel their growth and outpace the competition.
Launched in 2019, NPS Prism has rapidly grown to a team of over 100, serving dozens of clients around the world.
WHAT YOU’LL DO
The Associate Data Product Specialist (Associate Product Manager), NPS Prism will work closely with the NPS Prism Product Manager, General Manager, Bain Partners, and the Proprietary Data Ventures group to build and deliver a commercially successful product that spans core sectors across all regions.
- Support Product Manager in product development and delivery of new and existing NPS Prism instruments to subscription customers
- Design and execute new benchmarking survey instruments, including assessing data needs and designing the primary research surveys and sample specifications
- Collaborate with our research vendors to program and test NPS Prism surveys and manage survey quotas
- Analyze the data and create client-ready visualization dashboards with support from the NPS Prism BCC Center of Excellence (team based in India)
- Perform a variety of advanced statistical and data mining techniques such as, but not limited to verbatim analysis using machine learning, multivariate and logistic regressions, time series analysis, etc.
- Participate in client meetings and be responsive to client questions around the data and insights
- Provide ongoing customer support for subscription customers, such as additional data cuts and responding to questions about the data/methodology.
- Support commercialization efforts, including conducting analysis for proposals and conducting product demos with prospective clients
- Help improve/refine the delivery model, including close collaboration with necessary vendors (e.g. Vendors partnerships and other survey tool/panel/visualization vendors), database maintenance, and support teams (e.g. BCC Center of Excellence)
Support broader product roadmap priorities, including:
- Provide input into the product vision and long-term / near-term priorities
- Work with target industries / geographies to develop the product approach in new markets for NPS Prism Collaborate with other Bain customer experience-related benchmarking efforts and help drive consistency in approach and delivery model
- Keep abreast of new and current statistical, database and market research techniques and provide input to improve NPS Prism
ABOUT YOU
Required
- Bachelor’s degree required
- 3+ years of in-depth experience with customer insights /primary market research and analytics at a consulting firm, market research agency or data provider
- Exceptional analytic and technical skills, including knowledge of market research tools, data science and business intelligence tools, and advanced analytical tools such as Alteryx and Tableau
- Strong experience in data analysis using languages such as SQL, Python, etc.
- Experience explaining and performing a variety of statistical and data mining techniques
- Experience translating data into business insights using appropriate data engineering, analytics and visualization applications
- Experience developing audience-right high quality presentations Exceptional interpersonal and communication skills
- Proven self-starter (comfortable with what could be a remote team) with demonstrated problem solving and organizational skills
Preferred
- Concentration in a quantitative discipline such as Statistics, Mathematics, Engineering, Computer Science, Econometrics, Business Analytics, or Market Research is strongly preferred.
- Master’s degree in quantitative discipline preferred.
WHO WE ARE & WHAT MAKES US A GREAT PLACE TO WORK
NPS Prism is a market-leading, cloud-based CX benchmarking and operational improvement platform owned by Bain & Company. NPS Prism provides its customers with actionable insights and analysis that guide the creation of game-changing customer experiences. Based on rock-solid sampling, research, and analytic methodology, it lets customers see how they compare to their competitors on overall NPS®, and on every step of the customer journey.
Launched in 2019, NPS Prism has rapidly grown to a team of over 200, serving dozens of clients around the world. NPS Prism is 100% owned by Bain & Company, one of the top management consulting firms in the world and a company consistently recognized as one of the world’s best places to work. We believe that diversity, inclusion and collaboration is key to building extraordinary teams. We hire people with exceptional talents, abilities and potential, then create an environment where you can become the best version of yourself and thrive both professionally and personally.
