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Dispatch Operations Associate (Hong Kong)

unlimited holidays - work from anywhere

Remote:

Full Remote

Contract:

Full time

Experience:

Junior (1-2 years)

Work from:

Hong Kong, Australia

Offer summary

Qualifications:

0-2 years experience in operations, Strong computer skills with web tools, Fluency in Google Sheets, Python, or SQL.

Key responsabilities:

Maintain readiness for dispatches from grid operators
Execute dispatches across programs effectively
Maximize customer participation in dispatches
Monitor market participation for compliance
Oversee data requests to utilities

Voltus Utilities (Electric, gas & water) Scaleup https://www.voltus.co/

201 - 500 Employees

See more Voltus offers

Job description

Are you passionate about the decarbonization of the electric grid? Are you interested in learning about how distributed energy resources play a critical role in the grid of the future? The Dispatch Operations team at Voltus is looking for an Associate who is passionate about delivering MW to the grid during dispatches. These dispatches are called when the grid needs Voltus to take action, and the Dispatch Operations team quickly activates our portfolio of distributed energy resources in various programs across North America.

In this role, you will become knowledgeable about grid operators and utilities in North America, you will interact regularly with large industrial and commercial energy users, and you will build a foundation of operations experience across diverse systems and processes. This rapidly expanding landscape requires constant scrutinization of our processes, systems, and tools to efficiently deliver on dispatches. You will have the opportunity to both lead tactical responsibilities and support strategic projects, and you will be part of an exceptional team that is laser focused on combating the climate crisis.

We are a 24/7 team, and we are looking for Associate candidates in Hong Kong because the Eastern time zone provides strategic coverage during the North America "night". The role is shift-based and your availability and reliability are critical to succeed in this role; however, this role is remote, which means: no commute! We are looking for candidates who can work 8-hour weekday shifts between 6am HKT - 4pm HKT and provide occasional spot coverage. This role will report primarily to the Sr Director of Dispatch Operations, and there are some responsibilities for which this role will report to the Market Operations Manager.

Primary Responsibilities

Maintain a state of readiness to receive dispatches from grid operators and utilities

Become an expert in executing dispatches across grid operator and utility programs

Maximize customer participation in dispatches through a dispatch management process that makes customer participation simple and successful

Support the optimization of customer site offers in real time and day-ahead markets

Lead seamless internal communication during dispatches, leveraging other internal team members in support of the shared goal for flawless dispatches

Capture lessons learned following a dispatch

Track and follow through on any customer inquiries or issues

Secondary Responsibilities

Monitor market participation and take necessary actions to ensure Voltus market compliance. Regularly audit our offers portfolio to locate any sub-optimal offers schedules

Become an expert in offer management in the ERCOT and AESO wholesale markets

Support process documentation, internal and external, stakeholder communications, and customer readiness

Protect our revenue by identifying and correcting process errors

Own our internal grid conditions monitoring system and drive actions that prepare internal teams and customers to be ready for dispatches at critical times

Create and deliver seasonal communications and readiness alerts to customers in partnership with Voltus's Customer Success team

Oversee our data requests to utilities, and create a robust system to ensure data collection processes are timely and meet internal and external financial settlement timelines

Take ownership of reporting tools and ad hoc analysis projects, supported by a fluency in at least one of Google Sheets, Python, and/or SQL

Qualities

Bright, Gritty, and Good

Operations-minded; 0-2 years experience in an operational setting

Reliable – this is a time-sensitive, quick reaction role

Thrives in a remote work environment that is also fast paced and high-throughput

Ambitious and willing to learn quickly

Strong communicator and collaborates when problem solving

Self-motivated; bias for action

Ability to identify and appropriately productize our most pressing needs

Disciplined

Initiative to drive projects to resolution and seek guidance when needed

Well organized

Loves working with details

Strong computer skills: comfortable working with a variety of web-based tools

In addition to a competitive compensation package, Voltus offers a range of benefits including: unlimited leave for full-time employees, parental leave, and a comprehensive benefits package to promote health, wellness, and financial security.

At Voltus, we are proud to be an equal opportunity employer because we recognize that a diverse organization begins with a diverse candidate pool. This means we do not tolerate discrimination of any kind and are committed to providing equal employment opportunities regardless of your gender identity, race, nationality, religion, age, sexual orientation, veteran status, disability status, or marital status.