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Case Specialist, VA Repair

Remote:

Hybrid

Contract:

Full time

Experience:

Mid-level (2-5 years)

Work from:

Orlando (US)

Offer summary

Qualifications:

Bilingual is an asset (Spanish preferred), Minimum 3 years customer service experience, Typing speed of at least 45 WPM, Excellent verbal and written communication skills, Exceptional organizational and time management skills.

Key responsabilities:

Serve as first contact for veterans' repair requests
Manage case inquiries and find solutions promptly
Document claim details accurately and professionally
Generate work and purchase orders, manage invoices
Coordinate with stakeholders throughout the claim resolution process

Scootaround Inc Consumer Services Startup http://www.scootaround.com/

51 - 200 Employees

See more Scootaround Inc offers

Job description

Job Title: Case Specialist (VA Repair) 

Reports to: Assistant Manager, Contact Center 

Locations: Orlando and West Coast

Overview 

As a Case Specialist, you will act as the first point of contact for the veterans with any repair requests via phone calls and/or emails. You will use your superior people skills and problem-solving abilities to assist them with their damaged mobility equipment claims.  You will be responsible for effectively managing those cases by responding to and finding solutions to inquiries and keeping client files current. 

Who We Are 

Scootaround is North America’s leading mobility enhancement company. We rent, repair and service scooters, wheelchairs, walkers, oxygen, and all other types of personal mobility equipment in over 2,500 locations across North America and recently moved to directly selling mobility equipment through our online store and call center. Since 1997, Scootaround has been a proven innovator in developing solutions for travelers requiring personal mobility equipment. Today, Scootaround is the only company in the world uniquely positioned to accommodate a growing demographic utilizing these services worldwide. 

WHILL Inc. is the parent company for Scootaround worldwide.

WHILL was founded in 2012 in Japan to build a platform for short-distance mobility. Providing people with access to an innovative and well-designed personal mobility solution that can be used comfortability whenever needed. The company came together to redefine the perception of mobility devices through design and innovation. From personal mobility devices to fleet management and autonomous solutions, WHILL is at the forefront of personal transportation.

What That Actually Involves 

Prioritize inquiries in a timely and solution-oriented manner. 
Coordinate and follow up routinely with all stakeholders including technician, vendors, veterans etc. 
Research appropriate vendors to provide timely solutions for claim resolution. 
Accurately obtain and document intake details. 
Accurately and professionally document the details of the claim in the notes. 
Prepare work and purchase orders, manage quotes, and follow up on invoices to complete the claim and ensure the supporting documents are uploaded.

What You Will Need 

Bilingual is an asset (specifically Spanish). 
A minimum of three (3) years of customer service experience (call center or insurance claims environment an asset). 
A minimum typing speed of 45 WPM (error rate less than 5%). 
Excellent customer service skills including the ability to manage potentially confrontational situations with tact and diplomacy when dealing with distressed veterans.
Well-developed verbal and written communication skills, with a focus on excellent grammar and attention to detail. 
Exceptional organizational and time management skills. 
The ability to complete detailed and accurate work in a fast-paced team environment. 
Ability to gather, analyze, and evaluate information through claim file review, listening and/or questions to problem solve and support decision making.  
Flexibility and the ability to work all shifts including evenings, weekends and stat holidays.

Additional Information 

Excellent benefits package. 
Fun, flexible, team-oriented environment. 
Competitive salary. 
Full time: 35- 40 hours per week, in office role transitioning to hybrid setting.
Operation hour: 7am- 10pm EST Monday to Sunday.
8am- 4pm EST during training period for first 3-4 weeks.

If you thrive on helping people, think about choosing a rewarding career where you will have the opportunity to connect with people in challenging situations. 

How to Apply 

We thank all applicants, but only those selected for an interview will be contacted.

Accommodation 

If you require accommodation support during the recruitment process, please contact hr@scootaround.com. Please note this contact information is for accommodation reasons only.