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Sales Support Specialist

Remote:

Full Remote

Contract:

Full time

Experience:

Mid-level (2-5 years)

Work from:

Australia

Offer summary

Qualifications:

Cold calling experience required, Excellent verbal and written communication skills, Proven experience in telesales or customer support, CRM systems proficiency, Basic understanding of automotive industry preferred.

Key responsabilities:

Conduct outreach to update dealership information
Introduce efficient ordering solutions
Maintain customer database accuracy
Educate dealership staff about products
Identify upselling opportunities during calls
Collaborate with teams to enhance customer engagement

BruntWork Human Resources, Staffing & Recruiting SME https://www.bruntworkcareers.co/

501 - 1000 Employees

See more BruntWork offers

Job description

This is a remote position.

Schedule:

40 hours per week
Monday to Friday, 9AM to 5PM Anaheim, CA (1:00 AM to 9:00 AM Manila time)
Includes 30 minutes paid break

Client Timezone: Pacific Time (PT)

Client Overview

Join a thriving automotive accessories company based in Southern California. This industry leader specializes in high-quality products like dash covers, car covers, permits, sunshades, and seat covers. With a robust e-commerce presence and strong relationships with dealerships nationwide, this company is poised for continued growth and innovation in the automotive aftermarket sector.

Job Description

Embark on an exciting career as a Sales Support Specialist in the dynamic automotive accessories industry. You’ll play a pivotal role in strengthening relationships with over 1,800 dealership accounts across the country. This position offers a unique blend of customer relationship management, sales support, and product education. You’ll be at the forefront of introducing innovative ordering solutions, streamlining processes, and driving sales growth. If you’re passionate about automotive products and excel in customer engagement, this role provides the perfect opportunity to make a significant impact in a rapidly evolving industry.

Responsibilities

Conduct outreach to existing dealership customers to update crucial information in the company’s system
Introduce and explain new, efficient ordering solutions to streamline customer processes
Maintain and enhance the accuracy of the customer database through regular updates
Educate new dealership employees about the company’s diverse product line and ordering systems
Identify and capitalize on upselling opportunities during customer interactions
Collaborate with internal teams to refine customer engagement strategies and improve overall satisfaction

Requirements

Must have cold calling experience
Excellent verbal and written communication skills in English
Proven experience in telesales, customer support, or related roles
Proficiency with CRM systems and data entry
Basic understanding of the automotive industry and aftermarket products (preferred)
Strong time management skills and ability to work independently
Adaptability to learn new technologies and ordering systems quickly
Results-oriented mindset with a focus on building and maintaining customer relationships
Enthusiasm for automotive accessories and ability to convey product benefits effectively