Health Coach - Family Caregiving Coach

As a Care Coach, you will be the interface providing training, guidance, and support to the family caregivers we hire. You should have an exceptional service and compassion mindset. This is a work-from-home job with periodic in-person visits across GA required.

Responsibilities

• Assist clients and primary family caregivers in determining eligibility for assistance and resources within the Medicaid Waiver program.
  

• Conduct family-centered assessments and identify support needs for caregivers to help provide care at home.
  

• Provide ongoing health coaching, training, and support to family caregivers to ensure client goals are met.
  

• Maintain effective communication with primary family caregivers, registered nurses (RNs), and Medicaid waiver case managers.
  

• Monitor family caregivers' daily progress notes and tasks performed via the Givers mobile application.
  

• Conduct monthly supervisory calls and semi-annual in-person case conferences with clients, caregivers, RNs, and care coordinators.
  

• Prepare and manage client files with a focus on accuracy and compliance with regulatory standards.
  

• Collaborate with the Agency Operations team to ensure caregiver files are compliant with regulatory standards and assist with caregiver qualifications and documentation.
  

• Build collaborative partnerships with local community organizations to promote the benefits of the Givers program.
  

• Represent the organization at occasional provider, advocacy, and partnership meetings.
  

• Perform other duties as assigned.
  

Requirements

• Minimum two (2) years of experience in home health, Medicaid waiver programs, or similar fields, preferably working with elders or people with disabilities.
  

• A valid driver's license and a car to travel to the homes of member families.

• Bachelor's degree in social work or an equivalent combination of education and experience in related fields.
  

• Strong communication, relationship building, assessment, and problem-solving skills.
  

• Proficiency with case management systems and mobile applications.
  

• Ability to work independently and maintain effective communication channels with all stakeholders.
  

• Knowledge of community resources related to medical, housing, financial, and social issues for clients' care.
  

• Compassionate, understanding, and able to handle stressful situations with empathy and professionalism.
  

• Valid driver’s license and automobile insurance, with the ability to travel within assigned geographic areas.
  

• Strong organizational skills and meticulous attention to detail for compliance and regulatory standards.
  

• Proficient in Zendesk (or other CRMs), Google Drive, and other software tools.
  

Benefits

• Competitive salary and equity
  
• Health, vision, and dental insurance
  
• 401K
  
• Generous PTO
  
• Reimbursable mileage
  
• This job is remote with travel to client homes required