Patient Services Manager (Chicago, IL)
In this role, you will oversee and support the Patient Services team which operates in a 24/7/365 call center, responsible for servicing patients/customers with their ECG Solutions wearable heart monitor.
Your role:
Manage and support the Patient Services team to ensure that operational goals are met successfully in line with all policies and procedures.
Coach and develop supervisory staff, with a special focus on goal attainment, employee engagement, staff development, customer satisfaction, and identifying operational improvements while working collaboratively.
Establishing productivity metrics and continuously monitoring performance to ensure team effectiveness, monitoring staffing, capacity, productivity, and performance levels.
You will work within the ECG Solutions Patient Services department monitoring key performance indicators and ensuring the staff delivers a high level of customer services and quality in a team-oriented environment.
You're the right fit if:
You’ve acquired 5+ years of experience in a leadership role with direct reports in call center environment.
Your skills include efficient time management, data analysis, trend spotting abilities, KPI/quality management, computer proficiency, leading and developing teams while focusing on engagement.
High School Diploma or General Educational Development (GED) (required); bachelor’s degree is preferred.
You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this position.
You are a dynamic and powerful people leader who is driven, ambitious, flexible, encouraging, analytical, and successful in a fast-paced, high-volume setting. You are also a skilled communicator.
How we work together
We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company’s facilities. Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.
This is an office role.
About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.
Learn more about our business.
Discover our rich and exciting history.
Learn more about our purpose.
Learn more about our commitment to diversity and inclusion.
Philips Transparency Details
The pay range for this position in Chicago, IL is $74,000 to $127,000
The actual base pay offered may vary within the posted ranges depending on multiple factors including job-related knowledge/skills, experience, business needs, geographical location, and internal equity.
In addition, other compensation, such as an annual incentive bonus, sales commission or long-term incentives may be offered. Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more. Details about our benefits can be found here.
At Philips, it is not typical for an individual to be hired at or near the top end of the range for their role and compensation decisions are dependent upon the facts and circumstances of each case.
Additional Information
US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.
Company relocation benefits will not be provided for this position. For this position, you must reside in or within commuting distance to Chicago, IL.
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This requisition is expected to stay active for 45 days but may close earlier if a successful candidate is selected or business necessity dictates. Interested candidates are encouraged to apply as soon as possible to ensure consideration.
Philips is an Equal Employment and Opportunity Employer/Disabled/Veteran and maintains a drug-free workplace.
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