IT Clinical Solution Analyst III

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Experience innovative technology and exceptional opportunities. If you’re looking to leverage your abilities to make a real difference – and real change in the health care industry – you belong at Banner Health. Apply today.

The Clinical Decision Support and mPages team is focused on the build, implementation, and support of Oracle Cerner Clinical Decision Support and mPage solutions that are used within Banner Acute and Ambulatory patient care settings.  This position will collaborate closely with our informatics partners and other IT teams to design and release innovative, meaningful changes that make our clinicians lives better; which in turn makes “Sofia’s” life better.   

We are currently seeking an IT Clinical Solution Analyst III to help design, build, and maintain Cerner Standard/Canned mPages within the Oracle Cerner application.  A Clinical Solution Analyst III has an opportunity to engage directly with other IT teams, clinicians, project managers, and leaders to provide guidance and oversight in the design, build, and implementation process.

This is a Monday-Friday work from home position with on call responsibilities outside of normal business hours.

This can be a remote position if you live in one of the following states: AL, AK, AR, AZ, CA, CO, FL, GA, ID, IN, IA, KS, KY, LA, MD, MI, MN, MS, MO, NE, NH, NV, NM, NY, NC, ND, OH, OK, OR, PA, SC, TN, TX, UT, VA, WA, WV, WI, & WY. 

Strong verbal and written communication skills and in depth Oracle Cerner build experience in developing, modifying, and maintaining Cerner Standard/Canned mPages is required.  Cerner Discern rules, Smart Zones, and Advisor experience is a plus.

POSITION SUMMARY
This position is a high level strategic contributor with expertise in selected business or healthcare processes and is responsible for formulating system scope and objectives relative to the business requirements utilizing previous clinical expertise. Acts independently or as leader of a team to provide knowledge, guidance, research and fact-finding expertise to define, design and modify specifications and processes of complex information systems. Responsible for establishing system documentation standards and quality assurance methodologies for systems and applications.

CORE FUNCTIONS

1. Business Outcomes: Identifies, investigates, tracks, and resolves multi-level project, system or application errors ensuring the resolution is timely with a high degree of accuracy and quality.   Determines which option is appropriate based on the unique situation. Ensures timely updates and communication to the customer. Designs end user training and curriculum for applications and systems. Facilitates the initial rollout and ongoing support of the user community. Assesses and develops strategies for achieving the needs of internal and/or external customers. Defines expectations. Strives to meet customer’s identified outcome.

2. Technology Standards: Designs and administers complex standards and policies regarding application and end user customer documentation. Ensures that department and company standards are implemented and consistently adhered to. Responsible to create technical documents to include- process maps, Business Requirement Documents, system diagrams, application maps, test plans, work instructions, etc. Stores documents in central location for broader IT access. Provides high level expertise to the development of fully integrated testing scenarios. Provides information to be taken into account as part of the comprehensive functional and integration testing plans. Coordinates change management documentation and ensures that approvals are managed according to departmental procedures and ITIL standards.

3. Innovation and Futures: Offers constructive advice on processes, functions, and re-design opportunities resulting from the implementation of technology. Can present broad, complex information and concepts in an influential or persuasive way that results in action.

4. Advisor and Partner: Provides leadership for company staff, information technology staff and various committees guiding the design, implementation and maintenance of complex application and system specifications and processes. Participates and may lead taskforces to plan, implement, and coordinate facility activities to maximize information technology service quality, effectiveness and efficiency. Maintains current professional and technical knowledge related to the healthcare industry by attending educational workshops/conferences, establishing personal networks, and/or maintaining relevant certification or licensure as business needs require. 

5. Communication: Identifies and improves communication to bring team conflict into the open and facilitate resolution. Values differences and creates a diverse team. Identifies the "right people", despite functional specialty, for inclusion in the team by matching individual competencies to the team's goals. Presents information or ideas to the interests, level and needs of the audience. Actively engages participants and encourages input. Promotes and facilitates free and open communication. Adapts choice of language and presentation of ideas to fit various needs and perspectives of audiences. 

6. Measurements: Ensures Key Performance Indicators are supported and tracked in all levels of work effort. Clearly defines success and implements the measurements to understand when success is achieved.

7. Strategic/Leadership: Understands and actively engages in the identification of business and technical solutions for multiple or cross-functional business areas. Provides expertise and guidance to the user community and mentors junior members of the department. Identifies and acts upon opportunities for continuous improvement. Encourages prudent risk-taking, exploration of alternative approaches, and organizational learning. Demonstrates personal commitment to change through actions and words. Mobilizes others to support change through times of stress and uncertainty.

Takes risks and challenges the status quo with the intent to strengthen team and organizational performance. Shares knowledge, skill, or expertise with others. Coaches others. Encourages and reinforces personal and professional development. 

8. Customer Service: Consistently displays awareness and sensitivity to the needs of internal and/or external customers. Proactively ensures these needs are met or exceeded; place the needs of the customer and team at the center of decision making. 

Quickly assesses the scope of an issue, providing options that lead to its closure. Determines which option is appropriate option based on the unique situation. Keeps customer informed of progress toward resolution.

Performs all functions according to established policies, procedures, regulatory and accreditation requirements, ITIL and Service Management standards as well as applicable professional standards.

9. This position has high level responsibility for selected information applications or systems. Work is performed in a fast paced multi-tasked environment where there may be conflicting priorities or tight deadlines. The incumbent has decision-making authority for projects and applications and works at peer level across diverse areas and multiple states. The incumbent participates in meetings, presentations, visioning sessions, strategic and planning sessions, implementation activities, and supports functions company-wide.

MINIMUM QUALIFICATIONS

Requires a Bachelor’s degree or equivalent work experience and a current valid clinical license, certification, or credential in state of practice.

Must also have in-depth knowledge of concepts within job function as would normally be obtained in four to seven years work experience in a healthcare environment. Must demonstrate general knowledge of information technology and healthcare. Needs experience in medium scale project planning and reporting, either individual or team. Requires communication and presentation skills to engage technical and non-technical audiences. Requires ability to communicate and interact across facilities and at various levels. Incumbent will have skills to mentor less experienced team members.

As is typical in this industry, variable shifts and hours and carrying/responding to a pager may be required.

PREFERRED QUALIFICATIONS

Additional related education and/or experience preferred

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EEO/Female/Minority/Disability/Veterans

Our organization supports a drug-free work environment.

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