Offer summary
Qualifications:
Bachelor's Degree in Computer Science or equivalent experience, 2+ years of experience in Technical Support, Knowledge in Windows, Unix, Linux Systems, Experience with customer support and troubleshooting, Ability to obtain background clearance.
Key responsabilities:
- Manage escalated tickets from front office
- Write and modify Knowledgebase Articles
- Confirm product defects for development
- Maintain required product environments for support
- Provide after-hours coverage as needed