Company Overview
At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every part of our safety and security ecosystem. That's mission-critical communications devices and networks, AI-powered video security & access control and the ability to unite voice, video and data in a single command center view. We're solving for safer by connecting public safety agencies and enterprises, enabling the collaboration that's critical to connect those in need with those who can help. The work we do here matters.
Department Overview
The FSO (Field Service Organization) is responsible for supporting the implementation and maintenance of highly technical communications systems at customer locations. Job tasks include but are not limited to: deployment, optimization, and repair of infrastructure , public safety loggers, subscribers, Microwave, Computers, Servers and Network equipment. The department works with Customers, System Managers, Engineers, Sales teams, Project Managers, System Technologists and service partners to accomplish the assigned tasks. Department is on call 24/7/365 to support mission critical systems for our public safety customers.
Job Description
Maintenance and management of highly technical Motorola communications systems. Focus on maintaining optimal performance levels across an integrated system while taking a pro-active approach to address and mitigate system level alarms and malfunctions. Manages system availability through routine system maintenance, performance monitoring and System wide Preventative Maintenance. Candidates must be familiar with the latest technologies and troubleshooting techniques for current model digital and analog Motorola communications equipment and system architectures.
Preferred Skills:
- Associate's Degree/Technical Certificate or 2+ years of experience in Networking, IT, Radio Frequency or Land Mobile Radio.
- Experience as a Communications System Technician
- Experience with P25 Systems, LMR RF systems, wired/wireless communication systems, networking equipment, IT networks and subscriber equipment.
- Must be able to successfully pass and maintain the ability to pass background checks and obtain security clearances as well as possess and maintain a clean driving record.
- Ability to be on-call 24/7/365
- Very strong knowledge of wired/wireless communications systems, such as local area networks (LAN) and wide area networks (WAN)
- Knowledge in standard telephony and dedicated data circuits, as well as knowledge of packet switching techniques
- Highly computer literate with proficiency in MS Word, Excel, Outlook, and Access
- Strong self-management skills and "people" skills to work closely with Motorola’s customers and subcontractor partner community, as well as Motorola Sales, Engineering, Project Management, and customer service teams.
- Self-motivated and self-managed to perform the required duties at a distance from direct supervision.
- Able to solve customer problems quickly during stressful situations
- Knowledge of configuration and testing of channel banks, routers, hubs, and switches
- Ability to develop and present technical training.
- Provides guidance in integrating new tools solutions into the operations of the team.
- Proven experience with the use of equipment commonly used in the optimization and testing of Motorola communications systems (Communications Systems Analyzers, Power Sensors and Watt Meters, TIMS sets, CPS, RSS, Antenna Systems Analyzers (FDRs), T1 test sets, etc.)
- Experience in the configuration and testing of Motorola two‐way radio and subscriber products.
- FCC license and industry certifications such as ETA are a plus.
This position is subject to working in high security areas governed by the US Department of Justice's "Criminal Justice Information Services (CJIS) Security Policy" and therefore requires successfully passing a more stringent fingerprint background check administered by Motorola Solutions Inc. customers.
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Basic Requirements
- 2+ years experience in one of the following: Electronics Technician, System Technologist, System Manager, Field Service, LMR, RF Systems, Radio Communications, Radio Frequency, Motorola equipment, Wired/Wireless Communication Systems, IT Systems, Telecommunications, Public Safety, Engineering, Networking Equipment, IP Networking, ASTRO 25, P25, WAVE VoIP, or Military experience
- Must be a U.S. citizen with ability to obtain necessary security clearance as required by government contract
Travel Requirements
25-50%
Relocation Provided
None
Position Type
Experienced
Referral Payment Plan
Yes
Our U.S. Benefits include:
- Incentive Bonus Plans
- Medical, Dental, Vision benefits
- 401K with Company Match
- 10 Paid Holidays
- Generous Paid Time Off Packages
- Employee Stock Purchase Plan
- Paid Parental & Family Leave
- and more!
EEO Statement
Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.
We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.
We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please email ohr@motorolasolutions.com.
