Catastrophe Auto Support Adjuster

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection. 

Job Description

The Catastrophe Inside Adjuster Consultant is responsible for handling insurance claims and supporting customers across the country following catastrophic events. Working under limited supervision, the role involves managing claim tasks, answering customer inquiries, and determining claim coverage for various types of losses, including those involving automobiles, motorcycles, recreational vehicles, all-terrain vehicles, boats, and flood damage. This individual also plays a critical role in claim investigation, negotiation, and payment processing, ensuring customers' needs are met during challenging times.

Claim Investigation and Coverage Determination: 

• Manage a diverse range of claims by investigating and determining loss coverage based on policy terms. 
• Handle inquiries related to covered losses, ensuring accuracy and empathy in customer interactions. 

Customer Support: 

• Address customer needs by assessing rental requirements and, if applicable, arranging rental reservations. 
• Answer inbound calls and manage inquiries, providing timely updates and support to customers during the claims process.

Claims Processing: 

• Complete tasks with moderate complexity, including updating claim records, establishing liability, and overseeing subrogation processes. 
• Review auto repair estimates for validity and adherence to covered losses.

Payment Processing: 

• Authorize and process claim payments in alignment with policy coverage, ensuring customer satisfaction and procedural accuracy. 

Documentation and Follow-Up: 

• Maintain accurate and up-to-date records of claim assessments and decisions. 
• Follow up on pending claims and address outstanding tasks, contributing to efficient claims resolution. 

Skills

• Claims Handling Experience: Experience in handling claims, ideally with a background in managing cases during catastrophic events. 
• Insurance Policy Knowledge: Familiarity with insurance coverage, specifically within automotive and property loss contexts. 
• Communication Skills: Proficiency in handling customer inquiries with empathy and professionalism. 
• Problem-Solving Abilities: Skill in resolving moderately complex claims, analyzing situations, and adapting to different case requirements. 
• Attention to Detail: Precision in documentation and assessment review, ensuring accurate claim processing and payment. 

Education

• 4 year Bachelors Degree (Preferred)

Experience

• 2 or more years of experience (Preferred)

Supervisory Responsibilities

• This job does not have supervisory duties.

Education & Experience (in lieu)

• In lieu of the above education requirements, an equivalent combination of education and experience may be considered.

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Skills

Claims Processing, Communication, Customer Experience Management, Detail-Oriented, Empathy, Insurance Claims, Insurance Policies, Problem Solving

Compensation

Compensation offered for this role is $47,440.00 - 81,902.50 annually and is based on experience and qualifications.

The candidate(s) offered this position will be required to submit to a background investigation.

Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. And one where you can impact the future for the greater good.  

You’ll do all this in a flexible environment that embraces connection and belonging. And with the recognition of several inclusivity and diversity awards, we’ve proven that Allstate empowers everyone to lead, drive change and give back where they work and live. 

Good Hands. Greater Together.

Allstate generally does not sponsor individuals for employment-based visas for this position.

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.

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