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Manager, Workforce

extra holidays - extra parental leave
Remote: 
Full Remote
Contract: 
Salary: 
84 - 152K yearly
Experience: 
Senior (5-10 years)
Work from: 

Offer summary

Qualifications:

Bachelor's degree or equivalent experience, 5+ years of experience in workforce management.

Key responsabilities:

  • Manage department functions: forecasting, scheduling, work routing
  • Support planning and scheduling efforts across functional areas
  • Ensure process consistency and performance optimization
  • Oversee workforce management activities and staffing adjustments
  • Develop workforce policies and translate business needs into system requirements
Centene Corporation logo
Centene Corporation XLarge https://www.centene.com/
10001 Employees
See more Centene Corporation offers

Job description

You could be the one who changes everything for our 28 million members. Centene is transforming the health of our communities, one person at a time. As a diversified, national organization, you’ll have access to competitive benefits including a fresh perspective on workplace flexibility.
 

Position Purpose: Manage the assigned department’s function including forecasting, scheduling, work routing, service level management and business continuity. Support multiple functional areas with long-range planning, short-term scheduling, and real-time service level management. Ensure consistency of processes, optimization of systems and achievement of performance metrics.

  • Oversee all activities related to the workforce management function and develop strategies to ensure service levels are met.
  • Manage all work activities at various service centers and make necessary staffing adjustments.
  • Evaluate and allocate staffing based on analysis of schedules, work volume, etc.
  • Identify staffing needs and forecast for new business.
  • Monitor work performance, analyze results against company objectives and campaigns, and provide feedback and recommendations to leadership.
  • Develop policies and procedures for the workforce department.
  • Understand and translate business requirements into detailed system requirements for work routing.

Education/Experience: Bachelor’s degree or equivalent experience with 5+ years of experience. Prefer candidates with Workforce Management experience.

Pay Range: $84,300.00 - $151,700.00 per year

Centene offers a comprehensive benefits package including: competitive pay, health insurance, 401K and stock purchase plans, tuition reimbursement, paid time off plus holidays, and a flexible approach to work with remote, hybrid, field or office work schedules.  Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law.  Total compensation may also include additional forms of incentives.

Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.


Qualified applicants with arrest or conviction records will be considered in accordance with the LA County Ordinance and the California Fair Chance Act

Required profile

Experience

Level of experience: Senior (5-10 years)
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Other Skills

  • Scheduling
  • Problem Solving
  • Leadership
  • Forecasting
  • Analytical Thinking
  • Verbal Communication Skills

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