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Business Intelligence Support at EX Squared LATAM

Remote:

Full Remote

Contract:

Fixed term

Experience:

Junior (1-2 years)

Work from:

Anywhere, Latin America

Offer summary

Qualifications:

Minimum 8 semesters in Systems Engineering, Computer Science, or Telecommunications., Intermediate Excel proficiency., Basic SQL and MySQL knowledge., Familiarity with ITIL frameworks., At least 1 year in an N1 application support role..

Key responsabilities:

Manage user request and ticket resolution.
Ensure efficient task follow-ups and project completion.
Adhere to Service Level Agreements.
Oversee user training on IT systems.

EX Squared LATAM SME https://outcoding.com/

501 - 1000 Employees

See more EX Squared LATAM offers

Job description

Become an EXpert as a Business Intelligence Support

The main responsibility is managing tickets related to user requests and functional incidents on platforms managed by the IT Service team, ensuring efficient task follow-ups and project completion.

What you’ll need to be successful:

Ticket Management: Resolving requests and issues on various company platforms according to IT Service policies.
Project Execution: Meeting project deadlines set by the IT Service department.
SLA Compliance: Adhering to Service Level Agreements.
Training Management: Overseeing user training on systems managed by the IT team.

Competencies and Requirements

Education: Minimum of eight semesters in Systems Engineering, Computer Science, or Telecommunications.
Technical Skills:
- Intermediate Excel proficiency
- Basic SQL and MySQL knowledge
- Familiarity with ITIL frameworks for IT service management
Experience: At least one year in an N1 application support role.
Other Skills: Strong customer service, teamwork, problem-solving, and proactive solution delivery.

About us: EX Squared LATAM is a premier solution provider of a broad range of outsourcing services, combining proven expertise in technology and project execution for companies searching for high-quality software development solutions. We specialize in delivering the best technical solution and enhancing that solution creatively by working closely with stakeholders to understand the business context.

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