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Analyst - Collections

Remote:

Full Remote

Contract:

Full time

Experience:

Entry-level / graduate

Work from:

Florida (USA), United States

Offer summary

Qualifications:

Associate's or Bachelor's degree or relevant experience, Experience in Microsoft Excel, Word, and Google Suite, Must be 18 years or older, Excellent oral and written communication skills, Highly organized with strong problem-solving skills.

Key responsabilities:

Perform detailed research, analysis, and resolution of billing claims
Process billing adjustments as necessary
Collaborate with teams for issue resolution
Meet claims resolution targets consistently
Support project initiatives and recommend process improvements

InteLogix XLarge https://intelogix.com/

5001 - 10000 Employees

See more InteLogix offers

Job description

Overview:

InteLogix is seeking a Collections Analyst to join our organization in a remote position.

Who we are:

At InteLogix, we know that with the right support, people and clients have the power to progress in incredible ways. For over 65 years, InteLogix has been trusted by a diverse portfolio of clients to provide a full suite of contact center solutions. With over 7,000 employees throughout the Americas and the Philippines, we make lives better; we engage, listen, and resolve consumer concerns and obligations with empathy and innovation.

What’s the role about?

If you like to solve problems and interact with people from across the country, or maybe just a few towns over, this is the career for you!

In this role, you will be a creative problem solver, results oriented, and empathetic customer partner that connects, navigates, influences, and provides solutions.

Are you energetic, enthusiastic with an engaging personality?
Are you driven to deliver effective results while providing excellent customer service?
Do you have extraordinary communication skills?

What’s in it for YOU?

Paid Training
Medical, Dental, and Vision Insurance
Paid Time Off
Employee Discounts
Full-time, non-seasonal
Career Advancement
Early access to earned wages via PayActiv

Access up to 50% of earned wages (capped at $500 per pay period)

Responsibilities:

Perform detailed research, analysis, and resolution of moderately complex customer billing claims.
Process billing adjustments as needed.
Collaborate with internal sales, support, and collections teams to ensure timely resolution of outstanding issues.
Meet individual and departmental claims resolution targets.
Develop and document standardized methods and procedures to ensure consistent process documentation.
Support project initiatives and contribute recommendations for process improvements and increased efficiency.

Qualifications:

Associate's or Bachelor's degree or one or more years of work experience.
Experience in Microsoft Excel, Word, and Google Suite.
Must be 18 years of age or older
Excellent communication skills required, both oral and written
Superb attendance, so you can be there when our customers need us
Possess computer/technology savvy with the ability to smoothly operate multiple windows and tabs, while simultaneously providing Best-In-Class Customer Experience speaking to customers over the phone
Highly organized and detail oriented
Able to meet deadlines in a fast paced environment
Strong problem solving skills
Able to work with a diverse range of customers