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E- commerce Customer Support Agent

Remote:

Full Remote

Contract:

Full time

Experience:

Mid-level (2-5 years)

Work from:

Mexico

Offer summary

Qualifications:

High school diploma or equivalent, 2-5 years customer support experience, Familiarity with Shopify and Gorgias, Ability to handle high-volume interactions, Excellent communication skills.

Key responsabilities:

Support customers via email, chat, SMS, social media
Resolve product or service issues effectively
Document all customer interactions in database
Collaborate with team to identify trends
Stay informed about products and policies

TLNT Human Resources, Staffing & Recruiting Startup https://www.gotTLNT.com

11 - 50 Employees

See more TLNT offers

Job description

A leading and a rapidly expanding direct-to-consumer e-commerce brand and provider of premium firearm holsters and accessories, is on the lookout for a seasoned E-Commerce Customer Support Agent.

As an E-commerce Customer Support Agent, you'll play a crucial role in delivering exceptional support to customers through various communication channels. This role requires strong communication skills, problem-solving abilities, and a deep understanding of e-commerce dynamics. If you're passionate about ensuring customer satisfaction, we'd love to have you on our team.

This is an incredible remote opportunity to work for a US-based company.

What You'll Do

Support customers via email, chat, SMS, and social media, ensuring a seamless customer service experience.

Resolve product or service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution, and following up to ensure resolution.

Maintain a high level of professionalism and empathy in all customer interactions.

Document customer interactions, transactions, and feedback in the customer service database.

Collaborate with the Customer Service Manager and team members to identify trends in customer inquiries or issues and suggest improvements to processes or products.

Stay informed about new products, services, and policies to provide accurate and up-to-date information to customers.

Manage customer expectations and contribute to a high level of customer satisfaction.

Meet personal/team qualitative and quantitative targets.

What You Need

High school diploma or equivalent; higher education or certifications related to customer service are a plus.

2-5 years proven customer support experience.

Familiarity with Shopify and Gorgias or similar support ticketing system a must.

Demonstrated ability to handle high-volume customer interactions.

Excellent communication

Ability to multitask, prioritize, and manage time effectively.

Empathetic and patient customer approach.

Fluency in English required

Salary & Perks

Competitive Salary

This is a full-time, long-term position.

The position is immediately available and requires entering into an independent contractor agreement with TLNT.

Work from home.

Monday through Friday, 8 am to 5 pm (+/- 2 hours accepted) - PST.

Additional perks.

The next step will take you to an application form that requires you to answer some questions and upload your resume in English. Please answer completely so that we can get to know you better.