Senior Platform Engineer - REMOTE

The Senior Platform Engineer is responsible for providing technical support and leadership related to network operations and security for systems supporting the core business. Take operational ownership of network, security and monitoring tools for an enterprise covering 12 states, supporting 600 mostly remote internal staff. Participate in strategic projects as the company transitions into cloud services. Triage trouble and system change tickets to resolution or route them to the proper team. The right candidate will be security minded, deeply hands-on technical and a strong willingness to learn. You should be comfortable working as a self-starter individual contributor while being part of a lean and capable team. 

PRIMARY RESPONSIBILITIES

• Provide technical design and support of scalable security platforms based on Cisco, Meraki and cloud infrastructure to assure proper operation for Dev, Staging and Production environments supporting a set of home-grown web applications
• Provide input on the security posture including remote user management, compliance, reporting and process improvement
• Participate as a key member of technical team consisting of other Network Engineers, System Engineers and Helpdesk staff on technical initiatives and in staff meetings
• Stay up to speed on current security events, critical updates and general technology 
• Document network components, track changes and keep documents up to date 
• Run diagnostics, produce reports, update and/or route trouble tickets to the appropriate team to resolve complex network access and performance challenges down to root cause
• Respond to queries either in writing or over the phone
• Install, move or replace network components and peripherals in data centers
• Mentor other staff on existing technology, best practices and company policy 
• Follow up with customers to ensure issue has been resolved.
• Gain feedback from customers about computer usage.

QUALIFICATIONS

• Master degree in Computer Science or equivalent work or educational experience required. CCIE or similar certification a plus.
• Minimum 10 years of experience hands-on Cisco & Meraki products including configuration and troubleshooting Switches, Routers, Firewalls, and Load Balancers
• Deep understanding of core networking technology including: TCP/IP, DNS, ACLs, routing, switching, IPS/IDS services, MAF, SSO, high availability, VLAN segmentation, Wifi, virtualization hardware and software, multifactor authentication systems, availability and performance monitoring and mobile device management.
• Technical support for Cisco technologies including: UCS, ASA, Switches, Routers, Cisco Secure Endpoint, Cisco ESA – email security, Umbrella and DUO
• Experience with core infrastructure including: VMWare, NetApp, Citrix,  SecureWorks, Qualys, Tenable / Nessus and New Relic
• Strong understanding of Microsoft technologies including: Active Directory, shared storage, GPO, SCCM and permissions to help support Application Engineers
• Security minded approach as a top priority. Security+ or greater certification a plus. 
• Strong troubleshooting and problem-solving skills including the use of standard and specialized tools including performance monitoring.
• Strong interpersonal skills to closely work with and communicate clearly to supervisors, executive staff, end users, peers and vendors
• High level of attention to detail with strong written, verbal and presentation skills.
• Excellent communication, customer support and interpersonal skills.
• Ability to lift up to 50 lbs and work under desks as required.
• Full-time hours required, on premise with additional hours as necessary
• Occasional U.S. based travel is required.
• High ethical standards and strong willingness to learn and teach.