Job Title
Services & Solutions Delivery Capability Expert - Customer Delivery
Job Description
538418 Services & Solutions Delivery Capability Expert - Customer Delivery
As a member of our Capability Expert Team, you will focus on enhancing processes and tooling capabilities that support our Customer Delivery and Professional Services Organization, Customer Order through Installation.
Your role:
- Understanding of our operational landscape and the ways in which customer delivery processes and platforms facilitate the fulfillment of customer orders
- Demonstrate expert knowledge in integrated platforms that support the Customer Delivery Management Process
- Manage and support the design, build, test and deployment of new capabilities for our Customer & Professional Services Delivery organization
- Oversee business processes for all identified businesses and functional areas
- Collaborate with key business stakeholders to prepare business cases, scope, assumptions, and deliverables for projects
- Partner with Finance, Marketing, Sales, IT, and Operations to streamline business processes and enhance employee productivity
- Analyze inefficiencies in existing processes and lead specific changes to improve them
- Provide documentation, training materials, and user training on new policies, processes, and procedures as needed
- Utilize strong influencing skills to gain acceptance from others and drive through the change curve
- Act as a liaison between stakeholders and business partners to ensure that risk management and the business impact of process changes and functional design are clearly understood
- Communicate effectively across functions within the organization, including Executive Leadership
- Perform miscellaneous job-related duties as assigned
You're the right fit if:
- Bachelor’s Degree in relevant field or equivalent experience; master’s preferred
- Minimum 5 years’ experience in project management delivery, professional service support, finance or operations environment
- Experience in SAP and/or SalesForce.com is required; experience with Certinia Professional Service Automation (FinancialForce) is desired
- Advanced analytical and conceptual skills with ability to analyze complex problems, interpret operational needs, and develop integrated, creative solutions
- Excellent verbal and written communication skills, as well as presentation skills
- Ability to interact effectively with all levels of the organization, build consensus, and work through others to achieve goals and objectives
- Structured, organized, and adaptable personality to quickly understand issues and bring together necessary resources to resolve them
- Ability to handle multiple planned and unplanned tasks, roles and responsibilities
- Pragmatic business acumen understanding the value of standard work and practical solutions
- You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this position.
About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.
Philips Transparency Details:
The pay range for this position is $94,900 to $175,200, annually. The actual base pay offered may vary depending on multiple factors including, job-related knowledge/skills, experience, business needs, geographical location, and internal equity.
In addition, other compensation, such as an annual incentive bonus, sales commission or long-term incentives may be offered. Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more. Details about our benefits can be found here.
At Philips, it is not typical for an individual to be hired at or near the top end of the range for their role and compensation decisions are dependent upon the facts and circumstances of each case.
Additional Information:
US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.
This requisition is expected to stay active for 45 days but may close earlier if a successful candidate is selected or business necessity dictates. Interested candidates are encouraged to apply as soon as possible to ensure consideration.
Philips is an Equal Employment and Opportunity Employer/Disabled/Veteran and maintains a drug-free workplace.
