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Enterprise Service Management - IT Engineer (Remote)

extra holidays - extra parental leave
Remote: 
Full Remote
Contract: 
Experience: 
Senior (5-10 years)
Work from: 

Offer summary

Qualifications:

Bachelor's Degree in Computer Science or related field, 5 years experience in ITSM/ITAM, Familiarity with ITIL processes and tools, Experience in object-oriented programming, ITIL Foundations Certification (or willingness to obtain).

Key responsabilities:

  • Lead configuration, development, and integration of ITSM tools
  • Design and improve service and asset management processes
  • Manage implementations and integrate third-party solutions
  • Provide oversight in ITSM/ITAM-related projects
  • Perform debugging, troubleshooting, and quality assurance
Brown-Forman logo
Brown-Forman Food & Beverages XLarge https://www.brown-forman.com/
5001 - 10000 Employees
See more Brown-Forman offers

Job description

CURRENT EMPLOYEES, CONSULTANTS, AND AGENCY PARTNERS:

If you currently work for Brown-Forman, please apply by clicking the Careers icon on the Workday portal.

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Meaningful Work From Day One
Provide IT Service Management development and configuration expertise across Brown Forman IT and provide support and oversight in all aspects of the Enterprise Service Management including design, development, architecture, administration, implementation, availability, reliability, performance, monitoring, troubleshooting, and security.

What You Can Expect

  • Lead the technical configuration, development, integration, and automation functions related to the IT Service Management and IT Asset Management functions and tools

  • Designs, develops, and improves Brown-Forman service management and asset management business processes for more efficient and effective functions

  • Responsible for leading and implementing medium to complex projects

  • Development, coding and management of integrations and APIs

  • Responsible for IT Service Management, Asset Management and acts as a liaison for technology solutions based outside of Brown-Forman

  • Integral to maturing the ITSM and ITAM programs consistent with ITIL

  • Identification of risks, threats, and mitigation related to ITSM and ITAM applications, processes, and functions

  • Designs, configures and implements process improvements for innovation and enhancements

  • Creates/maintains documentation and procedures as they relate to the Brown-Forman ITSM & ITAM processes

  • Actively participates in technology projects to ensure accurate training and turnover of supported technology

  • Leads the quality assurance testing for different ITSM & ITAM systems

  • Stays abreast of current ITSM solutions, development concepts, best practices, and procedures by attending trainings, participating in professional associations, as well as professional development

  • Subject matter expert for debugging, troubleshooting and problem resolution of ESM related issues and applications

  • Participates in planning and execution of tasks related to ITSM and ITAM based initiatives which may include upgraded versions of current systems, third-party solutions, and integrations with additional enterprise systems

What You Bring to the Table

  • A minimum of five (5) years experience with hands-on service management (i.e., ITSM and ITAM) application configuration and development

  • A Bachelor's Degree in Computer Science, Computer Information Systems, or related field and/or equivalent combination of formal education and experience or a Familiarity with service management and asset management processes (e.g., ITIL), applications, tools, etc

  • Experience with development, configuration, and object-oriented programming

  • Experience with ITSM/ITAM applications (i.e, Ivanti, Service Now, etc.)

  • ITIL Foundations Certification or ability to obtain it within 12 months of employment.

What Makes You Unique

  • ITIL/ITSM certification

  • Experience working with and in a global business environment.

  • API integrations and maintenance

  • Strong working knowledge of ITSM platforms and ITIL practices

  • Ability to create/edit workflows

  • Strong written and verbal communication skills

  • Excellent people skills with the ability to handle difficult situations

  • Excellent time management and organizational skills

  • Ability to multitask and prioritize

  • Ability to work with minimal supervision

  • Keen attention to detail, with a commitment to follow through and follow-up

  • Must be able to communicate effectively with technical and non-technical audiences and interact with all types of clients including technology, business, management, and executive management

  • Technical ITSM/ITAM expertise with regard to API interfaces (SOAP/REST), data interchanges (JSON/XML), and programming languages (SQL/Powershell/VBS)

Who We Are

Imagine working for a company that welcomes you in, inspires you to bring your best self to every opportunity, and encourages you to grow and develop your career in a resilient and fun industry. Brown-Forman offers our employees this kind of career and environment and has for more than 150 years. Together, we proudly live and work by our values, striving each day to be better and do better as people, as a company, and as members of the communities we call home. Come have a seat at our table!

Many Spirits, One Brown‑Forman- We believe that an inclusive culture, one that values the diversity and unique perspective of each individual, allows us each to bring our best self to work and leads to greater teamwork, creativity, and trust.

Cultivating a Caring Culture- We know that our strong culture is one of the many reasons people love working at Brown‑Forman. 

Nothing Better- At Brown‑Forman, we craft products known for bringing people together. Our employees have made us what we are today and are the reason for our success. Do not just take our word for it. Brown‑Forman is consistently recognized as a Great Place to Work® in countries around the world.

What We Offer

Total Rewards at Brown-Forman is designed to engage our people to ensure sustainable and profitable growth for generations to come. As a premium spirits company, we offer equitable pay structures for individual and company performance alongside a premium employee experience. We offer a range of premium benefits that reflect our company values and meet the needs of our diverse workforce.

Requisition Type:

Employee

Management Level:

Professional

Global Job Level:

P5

Number of Openings Available:

1

Required profile

Experience

Level of experience: Senior (5-10 years)
Industry :
Food & Beverages
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Other Skills

  • Detail Oriented
  • Troubleshooting (Problem Solving)
  • Organizational Skills
  • Time Management
  • Verbal Communication Skills

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