Job Description
For 25 years, the Engle Martin team has focused on helping companies recover and communities rebuild. We’re known for our experience, expertise, innovation, and our deep relationships with our clients.
Engle Martin provides commercial property, casualty loss adjusting and third-party administration services. Team members are guided by a comprehensive business philosophy: To provide the best insurance claim adjustment results in the industry, present the most talented team members, foster an innovative and professional leadership team, and develop client-focused technology.
Engle Martin is part of the Cor Partners family of companies, a group of exceptional businesses that serve the insurance, risk management and legal communities. We have offices in Atlanta, Fort Lauderdale, Dallas, Philadelphia, NY, Phoenix, and Los Angeles with additional team members deployed across 70 locations in the U.S.
Who you are:
The Director of Billing & Collections should be a strategic, robust business-minded agent with a bias for action, passion for collaboration and the ability to motivate and inspire those around them to achieve more. Alongside a solid understanding of accounting principles and practices, you should have a strong acumen to grasp complex business relationships, a proven track record of implementing process improvement and automation of habitual tasks, while driving adoption through effective change management plans. You should have extensive billing & collection experience in the professional services sector, preferably the commercial insurance market, be a proven self-starter who can work well under pressure, have strong communication skills, be an experienced negotiator, have a keen eye for detail, excellent analytical skills, proficiency in financial software, and able to execute and thrive in a fast-paced and evolving environment. The individual will have the range to be strategic, and tactical with a roll-up your sleeves mentality.
Director of Billing & Collections
The Director of Billing & Collections leads a team of billing and collection team members, protecting one of the company’s largest assets, our Accounts Receivable (AR). This role provides strong leadership in the areas of reducing current and past due accounts receivable balances, mitigating our exposure to bad debt expense, and driving a reduction in days sales outstanding (DSO) and/or collections efficiency index (CEI). This role contributes to fostering a culture of proactive collection activity, partnering with internal partners and senior leadership as required. The Director of Billing & Collections will collaborate with Senior Management to develop strategies aimed at improving client relationships concerning service contracts, and will also be responsible for developing, implementing and streamlining best practice for policies and procedures to improve efficiency and accuracy for billing, collections and cash application. This includes evaluation of, and development of client services contracts. In all aspects of this role, the Director will promote our Engle Martin’s ‘Our Foundation’, which guides us to serve with passion, and our culture of care.
Responsibilities of this role will include but are not limited to:
- Provides strong and direct leadership to designated team members including training, performance metrics, guidance and support when appropriate
- Development and implementation of a performance management process for the collections staff.
- Manage the day-to-day operations of the billing and collections department, including the preparations of statements, processes and procedures, coding, payments, and collections
- Develop and implement complex billing arrangements based on business needs and customer solution including multi-payer invoicing, open market claims with a strong knowledge of commercial insurance requirements.
- Organize and analyze detailed revenue information and reports to communicate with various teams, including Senior Management, Finance, Sales and Operations
- Develop and maintain strong relationships with clients, including providing customer support with inquiries and disputes over invoicing and payments
- Establish an efficient collections process based on legal parameters to ensure compliance with company, clients, as well as local, state and federal guidelines, laws, regulations and standards
- Ensure the maintenance of client records related to billing and collection
- Identify opportunities for process automation and technology advancements with a working knowledge of web-based billing platforms.
- Create and organize monthly, quarterly and yearly reporting based on billing, revenue, collections and other financial information
- Proactively identify, develop and execute solutions to improve overall effectiveness and efficiency within billing and collections to reduce turnaround time and DSO, including monitoring and assessing high risk and escalated account situations
- Lead special projects as assigned or through own initiative
- Stay abreast of office and company policies, procedures, and practices; participates in ongoing training and development as assigned or approved to assure knowledge and skills remain current and comprehensive
- Establish and maintains positive working relationships with other members of the organization across departments, divisions, and locations
- Maintain the confidentiality of proprietary and sensitive information, exercising sound judgment and discretion in any disclosure of information related to EM and its endeavors
- Uphold the values of Engle Martin and Our Foundation
REQUIRED EDUCATION & EXPERIENCE
- Bachelor’s degree in finance, accounting or related field
- Minimum of 7-10 years direct billing and collection experience in the professional services industry, preferably the commercial insurance market
- Minimum 5+ years of senior level management experience
- Highly proficient in Microsoft Office products, including Word and Excel, and accounting software
- Excellent interpretation of complex client service contracts, billing and collections practices, and applicable State and Federal laws
DESIRED KNOWLEDGE, SKILLS & ABILITIES
- People-centric with a passion for creating an outstanding customer experience while fostering a positive team environment
- Excellent decision making and analytical skills with strong attention to detail
- Ability to research, investigate and solve complex problems
- Excellent communication and written skills with the ability to succinctly communicate data and financial information
- Organized self-starter that thrives in a fast-paced, constantly growing & evolving environment
- Strong ability to manage multiple tasks simultaneously, meet deadlines and exceed goals in high pressure environment
- Strong data analytics skills with the ability to manage and reconcile large amounts of data across multiple business lines and entities
- Strong leadership and collaboration skills
The above is intended to describe this job's general requirements. It is not to be interpreted as an exhaustive statement of duties, responsibilities, or physical requirements. This job description does not restrict our manager’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions and receive other benefits and privileges of employment in accordance with applicable law.
Disclaimer
Engle Martin is an Equal Employment Opportunity (EEO) employer. We are committed to building, growing, and sustaining a diverse and equitable workforce while promoting Our Foundation and core values. We embrace a welcoming culture that celebrates diverse talent, individual identity, different points of view and experiences. We support, respect and value every individual’s unique opinion, beliefs and abilities to better serve our clients, trading partners, workforce, and communities.
