Labcorp is hiring a Senior IT Application Support Specialist. This person will be the subject matter expert on the Descartes application. The qualified candidate must have experience with Descartes or Roadnet transportation applications. This person will also need to have previous experience with implementations and integrations as it is more of a technical position than functional. A solid technical background as well as business knowledge will be key to success in this position. This is a direct hire position that allows for remote work from home.
RESPONSIBILITIES
- Provide functional and technical support of Descartes Route Planner, Transportation Manager, and Report Analytics
- Provide technical support and resolve incidents
- Act as application SME and work directly with business to provide application support, offer technical advice and guidance, and collaborate with vendors to deliver future enhancements
- Work directly with Descartes support and integration teams to resolve technical issues
- Act as 1st responder for severity 1 issues by gathering support teams, resolving critical incidents, performing root cause analysis, and providing ongoing communication
- Participate in requirements gathering and analysis
- Coordinate with cross-functional teams to implement Descartes and integration enhancements. Adherence to IT change and release management process
- Organize and manage several tasks and projects with concurrent time sensitive deadlines
- Prioritizes assigned work to keep daily responsibilities and projects moving forward in a timely manner
- Provide implementation and support of other commercial-off-the-shelf (COTS) applications as needed
REQUIREMENTS
- Bachelor’s degree in technology or related field
- 2+ years of experience with supporting transportation applications, specifically Descartes or Roadnet
- Experience supporting logistics and transportation
- Demonstrated experience in the implementation, integration and maintenance of COTS
- Strong background in problem solving, troubleshooting and attention to detail
- Healthcare experience is a plus
- Ability to evaluate, troubleshoot, and follow-up on customer issues in an efficient manner
- Exceptional organizational, verbal and written communication skills.
EDUCATION
- Bachelor’s degree in technology or related field and five plus years of professional experience
Application Window closes 1/4/2025
Pay Range: $57,658 - 149,700 annual salary
All job offers will be based on a candidate’s skills and prior relevant experience, applicable degrees/certifications, as well as internal equity and market data.
Benefits: Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan. Casual, PRN & Part Time employees regularly scheduled to work less than 20 hours are eligible to participate in the 401(k) Plan only. For more detailed information, please click here.
Labcorp is proud to be an Equal Opportunity Employer:
As an EOE/AA employer, Labcorp strives for diversity and inclusion in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications of the individual and do not discriminate based upon race, religion, color, national origin, gender (including pregnancy or other medical conditions/needs), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic.
We encourage all to apply
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