Senior Operations Specialist

We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, inclusive culture and talent experience and our ability to be compelling to our clients. You’ll find an environment that inspires and empowers you to thrive both personally and professionally. There’s no one like you and that’s why there’s nowhere like RSM.

Operations Senior Manager/Director

Risk & Regulatory Consulting, LLC (“RRC”)

Remote – Any US location

**Target Compensation range is $140-190k base plus bonus.  Please consider this when applying.**

Position Overview 

The Operations Senior Manager/Director position supports the firm by collaborating with all functional areas and enabling solutions that optimize resource and financial performance, minimize risk, and maximize internal client experience.

This professional will work closely with the RRC Partners to support RRC activities and drive efficiency.  The Operations Director may serve in an advisor role and will develop and coach internal administrative personnel to achieve personal and professional goals and objectives. Additionally, this individual will work with the RRC Partners to develop and implement processes and procedures to maximize efficiencies and effectiveness of the administrative staff and ensure compliance with all firm mandated policies and procedures. 

The Operations role is responsible for providing operational support to the RRC leadership team and client service teams with a focus on - Strategic Leadership, Strategic Implementation and Operational Optimization/Efficiencies.  In this capacity, operations is accountable to ensure tools, processes, systems, and resource allocation are in place and functioning as intended, and they effectively support the delivery of quality services to RRC's clients.

Strategic Leadership - Planning | Analysis | Leadership

• Support and Execution
  • Partner strategically with and / or serve as a surrogate for assigned RRC Leader to support the execution of short and long-term goals
  • Participate in setting direction, making decisions, solving problems, and developing implementation plans and performance measurements for the ongoing success of the team
  • Partner strategically with assigned RRC Leader to develop leadership meeting objectives and agendas, facilitate leadership meetings, and provide management oversight to strategic and tactical imperatives
  • Participate in and contribute to the development and execution of growth strategies
• Performance Analysis
  • Utilize performance reports and systems to perform detailed analysis of identified underperforming areas, summarizing findings and improvement recommendations to the RRC Leader(s)
• Business Oversight
  • Continually identify, assess, monitor and communicate the issues and risks of a project/activity to the appropriate stakeholder
  • Provide interim hands-on leadership, management and oversight to problem areas on an as-needed basis
  • Provide day to day and ongoing performance management, development, coaching and exit-counseling of internal support team

Strategy Implementation - Management | SME

• Initiative Management
  • Manage and facilitate internal consulting initiative implementations (i.e., new service offerings, technology solutions, business processes, etc.) by working with RRC Leaders, technical counterparts, internal support functions, and vendors as necessary to address full client delivery life cycle and operational components
  • Recognize and determine the appropriate corrective action to ensure projects are delivered on time and within agreed-upon deadlines
  • Apply knowledge to ensure projects achieve objectives and strategic business alignment
• Change Management
• Partner with RRC Leaders to provide change management support for internal initiatives, providing coaching and direction to internal support team

Operational Optimization - Practices | Policies  | Process | Effectiveness

• Standard Operating Procedures
  • Develop and implement standard operating procedures for all operational processes, ensuring appropriate documentation is in place to support directives
  • Update/document standard operating procedures as process improvements are implemented
• Operational Effectiveness
  • Provide ongoing operational process oversight and monitoring of process adherence and effectiveness
  • Develop and implement process improvements focused on operational effectiveness and efficiency
• Technology Deployment
  • Act as operations subject matter expert and advocate for technology deployments, working with RRC Leaders, technical counterparts, internal support functions, and vendors
• Reporting Effectiveness
  • Provide ongoing reporting oversight and monitoring of reporting effectiveness
  • Ensure reporting is available to monitor and measure key performance indicators
• Process Improvement
  • Recommend and develop operational process improvement initiatives in support of the business strategy and to support RRC leaders
  • Identify problems in need of fixing and offer solutions for corrective action
• Collaboration
  • Partner with assigned RRC Leader, consulting team, and internal departments (e.g., human resources, business developing/marketing, finance, legal, Office of Risk Management, etc.) to develop, implement and maintain efficient and effective operational support processes
• Performs other duties as assigned on an ad hoc basis

People management

• Serve as an advisor and coach to internal support team, providing and documenting consistent and timely feedback on performance and work production of operations team
• Ensure team prioritization and delegation considering business needs and strategy
• Build and maintain strong relationships with RRC leaders, external client servers, and operations leadership within the firm to ensure constant alignment between the needs of the business and the needs of our clients, both internal and external 

EDUCATION

• Bachelor’s degree required

TECHNICAL SKILLS

• Advanced Microsoft Office Skills, particularly Excel, Word, PowerPoint, Outlook
• Knowledge of SharePoint preferred
• Financial analysis skills

EXPERIENCE

• Minimum of ten years’ experience working with management level individuals
• Minimum of five years’ experience working in a professional services firm; consulting line of business preferred
• Minimum of five to seven years working in assigned area with the ability to effectively manage multiple projects
• Previous experience in managing others in a team environment – direct or indirectly
• Experience in navigating in a matrix reporting environment solving/resolving complex issues

SPECIAL REQUIREMENTS SPECIFIC TO JOB

• Work in a large, complex, dynamic organization where a high degree of ambiguity and change exists
• Work effectively with all levels of employees including senior leadership
• Work autonomously and function as a team leader
• Solve problems, be resourceful, and think critically
• Pivot and adapt to changes
• Demonstrate strong organization, prioritization, and time management skills
• Demonstrate strong analytical skills and the ability to process financial information for reasonableness and accuracy
• Supervise and review the results of projects or assignments
• Train, mentor, and provide guidance and feedback to other team members

LEADERSHIP SKILLS

• Effective communication across all levels; knows audience and adapts appropriately, effective facilitation/presentation skills and strong and effective listening skills
• Demonstrated success in influencing and engaging stakeholders, building collaborative relationships while managing conflicting priorities
• Demonstrated ability to respond positively to changing circumstances, seek and implement change to drive business improvement, and serve as a model of change
• Ability to serve as RRC leaders’ “right hand”, maintaining confidentiality and supporting leaders
• Able to motivate, inspire and develop individuals and teams to collaborate and deliver to their highest potential
• Ability to define business requirements, present options, and secure management buy-in on appropriate solutions
• Ability to support and assist with change implementation

PREFERRED REQUIREMENTS

• Project management certification, preferred
• CPA, CIA, or MBA desired

At RSM, we offer a competitive benefits and compensation package for all our people. We offer flexibility in your schedule, empowering you to balance life’s demands, while also maintaining your ability to serve clients. Learn more about our total rewards at https://rsmus.com/careers/working-at-rsm/benefits.

As an Affirmative Action and Equal Opportunity Employer all applicants will receive consideration for employment as RSM does not tolerate discrimination and/or harassment based on race; color; creed; sincerely held religious beliefs, practices or observances; sex (including pregnancy or disabilities related to nursing); gender (including gender identity and/or gender expression); sexual orientation; HIV Status; national origin; ancestry; familial or marital status; age; physical or mental disability; citizenship; political affiliation; medical condition (including family and medical leave); domestic violence victim status; past, current or prospective service in the US uniformed service; US Military/Veteran status; pre-disposing genetic characteristics or any other characteristic protected under applicable federal, state or local law. 

Accommodation for applicants with disabilities is available upon request in connection with the recruitment process and/or employment/partnership. RSM is committed to providing equal opportunity and reasonable accommodation for people with disabilities. If you require a reasonable accommodation to complete an application, interview, or otherwise participate in the recruiting process, please call us at 800-274-3978 or send us an email at careers@rsmus.com.

RSM does not intend to hire entry level candidates who will require sponsorship now OR in the future (i.e. F-1 visa holders). If you are a recent U.S. college / university graduate possessing 1-2 years of progressive and relevant work experience in a same or similar role to the one for which you are applying, excluding internships, you may be eligible for hire as an experienced associate.

RSM will consider for employment qualified applicants with arrest or conviction records in accordance with the requirements of applicable law, including but not limited to, the California Fair Chance Act, the Los Angeles Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the San Francisco Fair Chance Ordinance. For additional information regarding RSM’s background check process, including information about job duties that necessitate the use of one or more types of background checks, click here.

At RSM, an employee’s pay at any point in their career is intended to reflect their experiences, performance, and skills for their current role. The salary range (or starting rate for interns and associates) for this role represents numerous factors considered in the hiring decisions including, but not limited to, education, skills, work experience, certifications, location, etc. As such, pay for the successful candidate(s) could fall anywhere within the stated range.