Field Support Specialist SCADA System (W/M)

We are looking for a Field Support Specialist - SCADA System to join our South Europe Service Project team.

50% travelling to our customers based in Europe is to be expected.

Based in Italy, you lead and enhance a technical team ‘s performance in BioProcess equipment services, to ensure successful delivery and maintenance of equipment.

You will be working in a dynamic team where we hope to future develop your talents together .

Grow with us – Your Responsibilities

• You are the point of escalation for technical assistance and liaise the team to ensure timely resolution of all issues.

• You act as a key source for pro-active improvement suggestions for the technical and field service aspects of the position.

• You support the Field Service Technicians with in depth technical knowledge.

• You perform service activities within guidelines and in compliance with internal & customer procedures and regulations. This means mainly: commissioning/installation, repairs, maintenance, etc.to ensure safe and effective customer operations.

• Manage new (especially large) installations, take ownership for the customer site new equipment will be installed to ensure that everything necessary has been prepared accordingly to our requirements

• Ensure the validation of the practical skills acquired in the field by the Service Technicians at the end of the companionship program.

What will convince us

Software or code language :

• Windows environment (ideally knowledge of the basics of domain control)

• Protocols for remote connections: RDP, VNC, etc.

• Virtualisation technology

• Communications standards: OPC, TCP/IP, Serie

• SQL databases

Technical knowledge :

• Network

• Automation

• SCADA system

• PLC (ideally S7 and/or TIA portal)

Professional and personal skills :

• Troubleshooting, analytical skills

• Fluent in English and other languages such as italian, french or spanish will be a plus

• Reporting

• Support and mentoring skills

• Priority management

• Good internal (Sartorius) and external (Customer) communication skills

• Autonomy

About Sartorius 

Sartorius is part of the solution in the fight against cancer, dementia, and many other diseases. Our technologies help translate scientific discoveries into real-world medicine faster, so that new therapeutics can reach patients worldwide. 

We look for ambitious team players and creative minds, who want to contribute to this goal and advance their careers in a dynamic global environment.

Join our global team and become part of the solution. We are looking forward to receiving your application. 
www.sartorius.com/careers