Offer summary
Qualifications:
Excellent English written and spoken, Previous experience in SaaS hospitality is a plus, Experience on ticketing systems like Zoho, Ability to resolve technical issues, Familiarity with hospitality industry practices is a plus.
Key responsabilities:
- Provide information and advice to users
- Proactively connect with clients for troubleshooting
- Investigate problems and guide customers
- Respond to incoming assistance requests
- Maintain client relationships and report feedback