Match score not available

TechOps Engineer

unlimited holidays - fully flexible
Remote: 
Hybrid
Contract: 
Work from: 
Chennai (IN)

Offer summary

Qualifications:

Strong problem-solving and troubleshooting skills, Excellent written and spoken English skills, Proven ability to work independently, Ability to work well in a team environment, Outstanding customer service skills.

Key responsabilities:

  • Work with Development and DevOps teams
  • Manage infrastructure for reliability and performance
  • Create scalable and highly reliable software systems
  • Triage outage bridge calls and drive to closure
  • Follow Standard Operating Procedures (SOPs)
Guardian Life logo
Guardian Life Financial Services XLarge http://guardianlife.com/
5001 - 10000 Employees
HQ: New York
See more Guardian Life offers

Job description

Job Description:
The Guardian Technology Operations Team is seeking qualified individuals that will work closely with Development, and DevOps teams to ensure that systems are reliable, scalable, and performant. The role combines software engineering and IT operations to manage infrastructure and create scalable and highly reliable software systems.
Qualifications:

Other Skills required:

  • Strong problem-solving and troubleshooting skills 
  • Keen analytical and structured approach to problem solving 
  • Ability to follow instructions and Standard Operating Procedures (SOPs)
  • Excellent written and spoken English language skills with an ability to speak loudly and clearly
  • Outstanding customer service skills and dedication to customer satisfaction
  • Excellent documentation skills 
  • Proven ability to work independently 
  • Ability to work well in a team environment 
  • Ability to accommodate flexible work schedules 
  • Ability to triage outage bridge calls and drive calls to closure. 
  • Comfortable with “crisis” situations that require critical thinking, problem definition and diagnosis skills
  • Ability to speak confidently with Developers, Engineers and Management

Leadership Behaviors

  • Take ownership & accountability for actions and results
  • Takes action to resolve customer problems promptly & to ensure customer satisfaction
  • Demonstrates high standards of professionalism, integrity & customer service

PHILANTHROPIC OPPORTUNITIES

  • Social responsibility is part of our mission.  It stems from our corporate values of putting people first, doing the right thing, and holding ourselves to high standards.
  • As a company and as employees, we are engaged in a variety of initiatives such as volunteering within our local communities, educational alliances with colleges, focusing on sustainability, and promoting diversity and inclusion. 

Location:

This position can be based in any of the following locations:

Chennai, Gurgaon

Current Guardian Colleagues: Please apply through the internal Jobs Hub in Workday

Required profile

Experience

Industry :
Financial Services
Spoken language(s):
EnglishEnglish
Check out the description to know which languages are mandatory.

Other Skills

  • Critical Thinking
  • Professionalism
  • Leadership
  • Personal Integrity
  • Problem Solving
  • Teamwork
  • Analytical Thinking
  • Troubleshooting (Problem Solving)
  • Communication
  • Customer Service
  • Physical Flexibility

Field Engineer (Solutions) Related jobs