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Controls Engineer(Walmart)- Technical Support (Remote)

extra holidays - extra parental leave

Remote:

Full Remote

Contract:

Full time

Salary:

83 - 122K yearly

Experience:

Senior (5-10 years)

Work from:

Michigan (USA), United States

Offer summary

Qualifications:

Bachelor's Degree, 5+ years of customer service support experience, Experience with Dematic Walmart Installs, Knowledge of Allen Bradley Logix PLC, Electrical troubleshooting experience.

Key responsabilities:

Provide remote support for production systems
Assist in troubleshooting hardware and software
Recommend ideas for productivity improvement and cost reduction
Deliver troubleshooting expertise to customers
Travel 20-30% for support and training

Dematic Corp. XLarge https://www.dematic.com/

10001 Employees

See more Dematic Corp. offers

Job description

The primary function of this role is to provide remote support to Dematic Customers on production systems. Often, traveling is required for support and training purposes

What we offer:

Career Development
Competitive Compensation and Benefits
Pay Transparency
Global Opportunities

Learn More Here: https://www.dematic.com/en-us/about/careers/what-we-offer

Dematic provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

The base pay range for this role is estimated to be $82,875 - $121,550 at the time of posting. Final compensation will be determined by various factors such as work location, education, experience, knowledge, and skills.

Tasks and Qualifications:

This is What You Will do in This Role:

Participates in the support of semi-complex systems that integrate hardware and software
Provides support in semi-complex material specification, schematic troubleshooting, and appropriate follow-up
Participates in recommending ideas related to productivity improvement, cost reduction, and improvement in customer satisfaction
Provides troubleshooting expertise to Dematic's customers
Travel between 20-30% to different customer locations, which may include weekends and overtime

What We are Looking For:

Bachelor's Degree
Experience with Dematic Walmart Installs
Being willing to work nights and on-call coverage is a must
5+ year's experience in a related field providing customer service support
Experience with Allen Bradley Logix PLC controls platforms
Experience with controls hardware troubleshooting
Siemens and Modicon PLC experience a plus
Electrical troubleshooting experience
Strong customer service mentality
Ability to work in a team environment
Strong verbal communication skills over the phone
Ability to work independently

Some positions in the U.S. may require vaccination against COVID-19. Where legally permitted or required, offers for such roles are contingent on the candidate providing proof of full vaccination against Covid 19 (currently one dose of the Johnson & Johnson vaccine or two doses of the Pfizer or Moderna vaccine). Candidates with medical issues or religious beliefs or practices that prevent them from getting the vaccine may request an exemption from the vaccine requirement.