We are constantly looking to add to our core talent. If you are seeking a career that is challenging and rewarding, a work environment that is diverse and dynamic, look no further — Haemonetics is your employer of choice.
As a Field Service Engineer (FSE), you are responsible for installation, maintenance, repair and troubleshooting of medical devices for our Blood Center and Plasma customers. Your contacts are medical technicians and medical staff. You will be provided with theoretical and practical training in our products and processes to compliment you Field Service expertise.
What you will do:
Assist with interfacing between the field organization and internal support structure by providing timely onsite technical assistance to Customers, Implementation and Sales
Responsible for editing, writing, and modifying Service and Training manuals and SOPs
Install, upgrade, repair, and maintain instrument systems in defined territory
Provide technical support to staff, contractors and customers
Respond to service requests and ensure customer satisfaction
Manage service parts inventory levels
Complete all required documentation in service tool (SFDC) same day as service
Provide timely and accurate reports as requested
Works in conjunction with other staff to coordinate new system placements, develop leads, promote upgrades, and contract renewals etc.
Maintains routine contact with existing customer base
Accurately complete expense reports
Education:
BS in Electrical/Electronic Engineering, Mechanical Engineering, related degree with knowledge in the biotechnology/biomedical industry preferred, or applicable Field Service military experience
Experience/Skills:
2-5 years relevant experience
Have a high sense of motivation and strong problem-solving abilities
Excellent verbal and written communications skills
Must have strong technical writing abilities
Ability to work independently and as a team player
Computer experience and literacy a must
Familiarity with field alignments, electrical/electronics, and mechanical systems
Knowledge and skills typically acquired through previous positions in fast-paced corporate environments which involved responsibility for similar work
Ability to travel 65-80% depending on geography (as defined by management) and customer utilization
Pay Transparency:
The base pay actually offered to the successful candidate will take into account, without limitation, the candidate’s location, education, job-knowledge, skills, and experience in prior relevant roles. Incentives may also be provided as part of Haemonetics’ employee compensation. For sales roles, employees will be eligible for sales incentive (i.e., commission) under the applicable plan terms. For non-sales roles, employees will be eligible for a discretionary annual bonus, the target amount of which varies based on the applicable role, to be governed by the applicable plan terms. Employees may also be eligible to participate in the Company’s long-term incentive plan, with eligibility and target amount dependent on the role.
In addition to compensation, the Company offers a competitive suite of benefits to its employees, including without limitation, a 401(k) with up to a 6% employer match and no vesting period, an employee stock purchase plan, “flexible time off” for salaried employees and, for hourly employees, accrual of three to five weeks’ vacation annually (based on tenure), accrual of up to 64 hours (annually) of paid sick time, paid and/or floating holidays, parental leave, short- and long-term disability insurance, tuition reimbursement, and/or health and welfare benefits.
Depending on your location, you may be eligible for more detailed information related to the compensation and benefits related to this job posting. If you believe you may be entitled to such information by law, you may contact 1-781-348-7777, Monday through Friday, 7:30 a.m. – 5 p.m. ET or email AskHR@Haemonetics.com.
The base salary range for this role is:
$64,906.00-$87,707.00/Annual
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