Systems Specialist, RCM & HIM

It’s inspiring to work with a company where people truly BELIEVE in what they’re doing!

When you become part of the Chapters Health Team, you’ll realize it’s more than a job. It’s a mission. We’re committed to providing outstanding patient care and a high level of customer service in our communities every day. Our employees make all the difference in our success!

Qualifications:

• Bachelor’s degree or higher or an equivalent combination of experience and education, with a background in Finance/Accounting, Business, and/or IT or other Quantitative field preferred.
• Minimum of five (5) years of related RCM or financial healthcare experience
• Minimum 1-3 years of experience with relational databases / database administration or systems implementation
• Familiarity with project management concepts and ticketing systems
• Demonstrates professional integrity and work values while acting to best further the mission of the Company
• Strong interpersonal and communication skills, and the ability to work effectively with Internal and External customers
• Practices the concepts of privacy and confidentiality
• Proficiency in Microsoft Office applications, including Excel.
• Presentation skills and the ability to convey information in a user-friendly, audience-appropriate manner and format, such as in writing, with charts or diagrams, etc.

Competencies:

• Satisfactorily complete competency requirements for this position.

Responsibilities of all employees:

• Represent Company professionally at all times through care delivered and/or services provided to all clients.
• Comply with all State, federal and local government regulations, maintaining a strong position against fraud and abuse.
• Comply with Company policies, procedures and standard practices.
• Observe Company's health, safety and security practices.
• Maintain the confidentiality of patients, families, colleagues and other sensitive situations within Company.
• Use resources in a fiscally responsible manner.
• Promote Company through participation in community and professional organizations.
• Participate proactively in improving performance at the organizational, departmental and individual levels.
• Improve own professional knowledge and skill level.
• Advance electronic media skills.
• Support Company research and educational activities.
• Share expertise with co-workers both formally and informally.

Job Responsibilities:

• Serves as subject matter expert on system functionality and standardized processes and workflows, as they pertain to Revenue Cycle and HIM/Coding throughout the health system
• Monitors system updates and models/communicates potential impact to leadership and other stakeholders
• Proactively researches and presents options, alternatives, and recommendations for system processes, settings, and changes to further scalability, compliance, and financial success.
• Responsible for loading rates for all lines of business
• Conducts and reconciles import processes for month end closing, or works with IT to ensure timely import
• Responsible for maintaining centralized, accessible, up to date documentation on business processes and system settings for Revenue Cycle and HIM departments.
• Plays a key role in Data Governance, working with VP or Revenue Cycle/HIM, and other departments as directed, to standardize formatting and nomenclature, and documentation, e.g. data dictionaries, across Chapters affiliates for Revenue Cycle and HIM/Coding data
• May travel, as needed, to health system locations.
• Designs, creates and manages complex data reports and defines and leads testing for all systems.
• Manages projects ranging from routine upgrades, maintenance, automation, process improvement and streamlining of processes and systems.
• Performs analysis, design, development, testing, troubleshooting, documenting, training, implementation, maintenance and enhancement of the RCM/HIM application environment to meet business needs.
• Provides day-to-day technical leadership for the issues that impact the RCM/HIM department(s). Acts as an expert resource to the RCM/HIM team members as it relates to RCM/HIM technologies and provides technology training to team members and others, as required.
• Partners with key stakeholders and other available resources to identify opportunities to create more effective and efficient processes and provide recommendations to leadership.
• Responsible for the development and coordination of RCM/HIM analytics and data reporting to support the various functions and businesses.
• Performs other duties as assigned.

This position requires consent to drug and/or alcohol testing after a conditional offer of employment is made, as well as on-going compliance with the Drug-Free Workplace Policy.