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Support Solutions Engineer

extra holidays - fully flexible

Remote:

Full Remote

Contract:

Full time

Salary:

128 - 247K yearly

Experience:

Senior (5-10 years)

Work from:

California (USA), United States

Offer summary

Qualifications:

BS in Computer Science, Electrical Engineering, or related field, 5+ years of experience in system software and cloud infrastructure, Strong understanding of Python and scripting methodologies, Knowledge of datacenter and AI technologies, Experience with enterprise customer support.

Key responsabilities:

Drive resolution of customer issues at CSPs
Improvement of customer experience through analysis
Author technical solutions for knowledge base
Collaboration with engineering to resolve issues
Researching new use cases for GPUs

NVIDIA XLarge http://www.nvidia.com/

10001 Employees

See more NVIDIA offers

Job description

NVIDIA has been transforming computer graphics, PC gaming, and accelerated computing for more than 25 years. It’s a unique legacy of innovation that’s fueled by great technology—and amazing people.

Today, we’re tapping into the unlimited potential of AI to define the next era of computing. An era in which our GPU acts as the brains of computers, robots, and self-driving cars that can understand the world. Doing what’s never been done before takes vision, innovation, and the world’s best talent. As an NVIDIAN, you’ll be immersed in a diverse, supportive environment where everyone is inspired to do their best work. Come join the team and see how you can make a lasting impact on the world.

What you'll be doing:

As a Support Solutions Engineer in NVIDIA Enterprise Experience, you'll work with Enterprise customers and internal teams to improve the availability and reliability of NVIDIA AI Enterprise products. Your main duties are:

Taking ownership of and driving customer issues related to NVIDIA AI Enterprise software and hardware deployments, both internally and at Cloud Service Providers (CSPs), from inception through to resolution.
Bringing independent analysis, communication, and problem-solving skills to improve the customer experience.
Authoring and incorporating technical solutions into our knowledge base.
Collaborating closely with engineering teams to detail, reproduce, resolve issues and research new use cases with GPUs.

What we need to see:

BS in Computer Science, Electrical Engineering, Computer Engineering, or a related field, or equivalent experience.
5+ years of experience in system software development, cloud infrastructure, and troubleshooting customer issues.
Strong understanding of computer science concepts with excellent knowledge of Python and scripting methodologies.
Proven grasp of datacenter, cloud, and Artificial Intelligence technologies to provide comprehensive solutions for sophisticated installations, maintenance, or operations.
Superb professional-level interpersonal and communication skills, essential for working closely with customers and engineers.
A self-starter with a passion for solving problems, intellectual curiosity, positive approach, flexibility, analytical ability, self-motivation, and a team-oriented attitude.

Ways to stand out from the crowd:

Experience as a developer and/or support team member addressing customer concerns for large enterprise/service provider customers at a company that produces AI and data analytics software.
Experience developing with C and/or Python.
Background in developing or debugging AI and data analytics software.

The base salary range is 128,000 USD - 247,250 USD. Your base salary will be determined based on your location, experience, and the pay of employees in similar positions.

You will also be eligible for equity and benefits. NVIDIA accepts applications on an ongoing basis.

NVIDIA is committed to fostering a diverse work environment and proud to be an equal opportunity employer. As we highly value diversity in our current and future employees, we do not discriminate (including in our hiring and promotion practices) on the basis of race, religion, color, national origin, gender, gender expression, sexual orientation, age, marital status, veteran status, disability status or any other characteristic protected by law.